Banquet Houseperson (Full Time)

Omni Hotels & Spas•Frisco, TX

13d

About The Position

The Banquet Houseperson ensures function rooms are set according to guest expectations and Omni Standards. The role handles setup, breakdown, and cleaning of spaces associated with banquets and conventions, while maintaining banquet equipment and storage and back-of-house areas. The position also supports customer requests and coordinates changes with appropriate departments to ensure function rooms meet the requirements listed on banquet event orders and daily worksheets.

Requirements

At least 2 years of previous banquet experience in a high-volume, upscale hotel.
Exceptional guest service skills.
High school diploma.
Willingness to work a flexible schedule, including weekends, holidays, and evenings.
Excellent interpersonal and communication skills.
Strong attention to detail, ability to make quick decisions, and good judgment.
Ability to multitask and maintain a friendly demeanor in a fast-paced environment.
Consistently demonstrate a teamwork-oriented and positive attitude.
Ability to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.
Ability to push, pull, stoop, bend, and lift items weighing at least 50 pounds.

Responsibilities

Clean function rooms before setup.
Set up, stock, and maintain meeting rooms, providing amenities according to banquet department standards.
Refresh meeting rooms during and between meal and coffee breaks.
Break down meeting rooms promptly after functions end.
Complete special projects as directed by department management.
Move convention materials, including boxes and programs, from receiving docks, registration areas, sleeping rooms, or suites.
Care for banquet equipment.
Accommodate special customer needs, including hanging banners for meetings and food and beverage functions.
Respond to last-minute requests and communicate changes to appropriate departments.
Follow details described on Banquet Event Orders (BEOs).
Complete assigned tasks to ensure function rooms meet requirements on daily worksheets.
Clean walls, baseboards, and light fixtures; vacuum rooms thoroughly; and hang drapes properly.
Set lighting and temperature controls according to client requests.
Ensure banquet equipment, tablecloths, and skirting are clean and pressed, and maintain uniformity among setups.
Maintain cleanliness and order in storage and back-of-house areas to support a productive, safe, and energy-conserving work environment.
Follow hotel policies and procedures and complete associate safety training.
Attend department meetings and other company-required training.
Complete other duties as assigned by management.