Banquet Houseperson

OTH Hotels Resorts•Pittsburgh, PA

About The Position

The Banquet Houseperson is responsible for setting up, maintaining, and breaking down banquet and meeting spaces to support successful event execution. The role prepares event areas according to specifications, keeps spaces clean and organized throughout functions, and supports banquet staff and guests. It ensures equipment, room arrangements, and service areas are properly prepared and maintained. The position operates in a fast-paced event environment that requires physical activity, attention to detail, and responsiveness to changing needs. Work takes place indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and cleaning chemicals. Success requires strong organizational skills, teamwork, and a proactive approach to event support.

Requirements

High school diploma or equivalent.
Strong organizational and multitasking skills.
Ability to work efficiently under pressure in a fast-paced environment.
Good judgment and problem-solving skills in guest service situations.
Strong attention to detail in room setup and cleanliness standards.
Ability to anticipate needs and proactively prepare event spaces.
Effective communication and teamwork skills.
Ability to maintain cleanliness and organization at all times.
Reliability and a strong work ethic.
Constant standing; frequent walking, pushing/pulling, and manual dexterity; occasional sitting, bending, and balancing.
Frequent lifting and carrying of up to 70 lbs.
Ability to work continuously during event setup and service periods.
Ability to navigate indoor and outdoor event spaces, including uneven surfaces.

Nice To Haves

Prior experience in banquet setup, hospitality, or a related field is preferred.

Responsibilities

Set up banquet rooms and meeting spaces according to event orders and specifications.
Arrange tables, chairs, linens, and equipment for events.
Break down rooms and restore spaces after events.
Place centerpieces, table settings, and décor elements appropriately.
Drape tables, set silverware, fold napkins, and prepare meeting spaces as required.
Ensure equipment is working properly and report defects.
Maintain cleanliness and organization in banquet, meeting, and conference areas and follow established cleaning schedules.
Assist guests courteously and professionally during events.
Replenish beverages, including water, and keep meeting rooms stocked.
Respond promptly to guest requests, assist with minor service needs, and exercise good judgment with guest concerns, escalating when necessary.
Anticipate equipment and supply needs based on event orders.
Ensure meeting rooms have clean glassware and necessary supplies.
Organize and maintain storerooms and back-of-house areas; clean and organize back halls and storage areas after events.
Comply with hotel safety, fire, and health regulations; maintain hazard-free workspaces and properly handle cleaning chemicals and equipment.
Support company policies and operational standards.
Attend pre-shift meetings and stay informed about event requirements.
Communicate effectively with the banquet team and management.
Support other food and beverage roles as needed for successful event execution.