Casual Banquet Houseperson

AccorHotel • Seattle, WA

8d • Onsite

About The Position

The Casual Banquet Houseperson at Fairmont Olympic Hotel physically sets up function rooms according to Banquet Event Orders (BEOs). The role involves reading BEOs, selecting the required equipment, understanding room layouts, and determining linen and paper-supply needs. Duties may include lifting up to 75 pounds, vacuuming carpets, polishing glass and mirror tops, and delivering client materials. This is a front-of-house, guest-service position requiring above-average communication with guests and employees.

Requirements

• Ability to work independently, prioritize responsibilities, and handle multiple tasks and requests from colleagues and guests.
• Desire to understand and anticipate the needs of others in a fast-paced environment.
• Passion for guest service and strong guest-service orientation.
• Excellent communication and customer-service skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Must be legally eligible to work in the United States.
• Ability to perform the stated physical duties, including frequent lifting and carrying up to 75 pounds and constant standing, walking, kneeling, pushing, pulling, and lifting, as well as frequent use of ladders, stairs, and ramps.

Nice To Haves

• Customer-service experience preferred.
• Banquet or event experience preferred.
• Guest-service training skills required.

Responsibilities

• Serve as an ambassador for the hotel both inside and outside the workplace.
• Maintain a high-energy, positive, and professional appearance.
• Provide personal service to guests while following hotel standards and procedures.
• Give guests and visitors accurate directions to washrooms, meeting rooms, and meal rooms.
• Assist staff members in meeting service standards.
• Contact a supervisor or manager for advice in serious situations or when approval is needed.
• Remain aware of and report guest complaints and comments.
• Follow key-handling procedures.
• Meet schedules, terms, and deadlines agreed upon with management.
• Share daily activity with the supervisor, including internal and external guest opportunities.
• Adhere to Fairmont Olympic Hotel service standards.
• Adapt to last-minute requests from the hotel or guests.
• Carry out other reasonable duties assigned by management.
• Perform opening and/or closing duties as required by the position.
• Set up function rooms according to Banquet Event Orders, including identifying equipment, room design, linen, and paper-supply requirements.
• Perform physical setup and related tasks such as vacuuming, polishing surfaces, and delivering client materials.

Benefits

• $24.36 per hour plus tips.
• Parking and commuting discounts.
• Paid meal breaks with complimentary meals in the Staff Dining Room.
• Learning programs through the company’s Academies.
• Medical, dental, and vision insurance available for full-time colleagues and their families; free base employee-only medical insurance.
• Additional supplemental insurance available.
• 401(k) retirement plan with a 4% match.
• Opportunity to develop talent and grow within the property and across the world.
• Opportunity to contribute through Corporate Social Responsibility activities.

What This Job Offers

• Education Level: No Education Listed