Banquet Houseperson

Omni Hotels & Spas•Nashville, TN

4d•Onsite

About The Position

The Banquet Houseperson ensures banquet and meeting facilities are properly set up, broken down, and kept clean according to guest expectations and Omni standards. The role supports meetings and food and beverage functions by preparing rooms and equipment, refreshing meeting rooms during breaks, moving convention materials, accommodating special customer needs, and maintaining organized and safe storage and back-of-house areas. The position includes inspecting function rooms before events and during breaks to confirm daily worksheet requirements and hotel standards are met. Standards include clean walls, baseboards, and light fixtures; thoroughly vacuumed rooms; properly hung drapes; lighting and temperature set to client requests; clean meeting spaces and equipment; clean and pressed tablecloths and skirting; and uniformity among setups. The houseperson also completes special projects as directed by department management.

Requirements

Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by radio.
Ability to work cohesively with coworkers within and outside the department.
Ability to think clearly and quickly and make concise decisions.
Ability to prioritize, organize, and follow up in a fast-paced environment.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to stand and walk for an extended period or for the duration of a shift.
Ability to work flexible shifts, including nights, weekends, and holidays.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to frequently bend, squat, kneel, reach overhead, stand, and walk for an extended period or for the duration of a shift.
Ability to perform repetitive motions with consistent use of hands and arms.

Nice To Haves

Previous banquet and event setup experience.
Previous hospitality or customer service experience.

Responsibilities

Clean banquet and meeting facilities before setup.
Set tables, chairs, linens, office items, and other equipment according to Daily Work Sheet specifications.
Provide required amenities according to Banquet Department Standards.
Refresh meeting rooms during meal and coffee breaks.
Break down meeting rooms as soon as possible after functions end.
Move convention materials, boxes, and programs between receiving docks, registration areas, sleeping rooms, and suites.
Care for banquet equipment.
Accommodate special customer needs, including hanging banners for meetings and food and beverage functions.
Organize and maintain back-of-house areas to support a productive, safe, and energy-conserving work environment.
Inspect function rooms before events and during breaks to ensure daily worksheet requirements are met.
Maintain hotel room standards, including clean walls, baseboards, and light fixtures; thorough vacuuming; properly hung drapes; and lighting and temperature set to client requests.
Maintain cleanliness of banquet meeting spaces and equipment.
Ensure tablecloths and skirting are clean and pressed, and setups are uniform.
Keep storage areas clean and orderly.
Complete special projects as directed by department management.