Casual Banquet Houseperson
About The Position
The Banquet Houseperson physically sets up function rooms according to Banquet Event Orders (BEOs). The role requires reading BEOs, identifying the equipment, room design, linens, and paper supplies needed for each event, and carrying out setup and related tasks such as vacuuming carpets, polishing glass and mirror tops, and delivering client materials. This is a front-of-house guest-service position that requires communicating professionally with guests and colleagues. The Houseperson represents the hotel and provides personal service while following hotel standards and procedures. The position includes relaying directions to guests, responding to requests, communicating guest feedback and concerns to supervisors, and adapting to changing needs. It also involves opening and/or closing duties as required. The role is casual and pays $24.36 per hour plus tips.
Requirements
- Customer-service experience preferred.
- Ability to work independently, prioritize responsibilities, and handle multiple tasks and requests from colleagues and guests.
- Desire to understand and anticipate the needs of others in a fast-paced environment.
- Passion for guest service; strong guest-service orientation and training skills.
- Excellent communication and customer-service skills.
- Ability to work a flexible schedule that includes nights, weekends, and holidays.
- Must be legally eligible to work in the United States.
- Ability to meet the physical demands of the role, including constant standing and walking; frequent lifting and carrying up to 75 pounds; constant kneeling, pushing, pulling, and lifting; and frequent use of ladders, stairs, and ramps.
Nice To Haves
- Banquet or event experience preferred.
Responsibilities
- Set up function rooms based on Banquet Event Orders, determining equipment, room design, linen, and paper-supply requirements.
- Vacuum carpets, polish glass and mirror tops, and deliver boxes of materials for clients.
- Represent the hotel with a positive, professional appearance and provide personal service to guests in accordance with hotel standards and procedures.
- Give guests and visitors accurate directions to washrooms, meeting rooms, and meal rooms.
- Assist staff members in maintaining service standards.
- Contact a supervisor or manager for advice in serious cases or when approval is required.
- Remain aware of and report guest complaints and comments.
- Follow key-handling procedures and meet schedules, terms, and deadlines agreed with management.
- Share daily activity with the supervisor, including internal and external guest opportunities.
- Adapt to last-minute requests from the hotel or guests.
- Perform opening and/or closing duties as required.
- Carry out other reasonable duties assigned by management.
Benefits
- $24.36 per hour plus tips
- Parking and commuting discounts
- Paid meal breaks with complimentary meals in the Staff Dining room
- Learning programs through the company's Academies
- Medical, dental, and vision insurance available for full-time colleagues and their families
- Additional supplemental insurance available
- Free base employee-only medical insurance
- 401(k) retirement plan with a 4% match
- Opportunity to develop talent and grow within the property and across the world
- Opportunity to contribute through Corporate Social Responsibility activities
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What This Job Offers
Education Level
No Education Listed
