Banquet Houseperson

The Monarch San Antonio (Zachry)•San Antonio, TX

6d•Onsite

About The Position

The Banquet Houseperson sets up, maintains, and resets banquet and event spaces for meetings, weddings, conferences, and other special events. The role supports the Banquet and Events teams by preparing rooms, moving equipment, maintaining cleanliness, and responding to event needs in a full-service hotel environment. The position requires handling furniture and equipment, following Banquet Event Orders (BEOs) and setup diagrams, and keeping event and service areas clean, organized, and safe. The Banquet Houseperson works with Banquet Captains, Event Managers, Banquet Servers, and Engineering teams to support smooth event execution, and performs other duties as assigned to support banquet and hotel operations. Reliable and consistent attendance is an essential function of the role.

Requirements

Ability to lift, move, and transport heavy items, often up to 50 lbs.
Strong attention to detail and ability to follow diagrams and written instructions accurately.
Excellent teamwork and communication skills.
Ability to work efficiently in a fast-paced, physically demanding environment.
Strong organizational and time management abilities.
Professional demeanor and commitment to hospitality service standards.
Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
Commitment to maintaining a clean, safe, and well-organized event environment.
High school diploma or equivalent required.
Food Safe Serve/Texas Food Handlers Certification.
TABC certification required and must be maintained.

Nice To Haves

Ability to communicate in Spanish.
Previous banquet, event setup, hospitality, or facilities experience.
Full-service hotel experience.
Experience handling equipment, furniture, or large-scale setups.

Responsibilities

Set up banquet rooms according to BEOs and diagrams, including tables, chairs, linens, risers, staging, dance floors, podiums, audiovisual equipment, and décor.
Ensure meeting and event spaces are clean, organized, and ready before guests arrive.
Place linens, water service, stationery, and amenities as required.
Safely handle large and heavy items, including furniture, rolling equipment, and storage pieces.
Respond promptly to event-related requests from Banquet Captains, Event Managers, and meeting planners.
Refresh meeting rooms by replenishing water, clearing used materials, and resetting supplies.
Assist with lighting, temperature adjustments, and room reconfigurations during events as needed.
Maintain clean hallways, service areas, and pre-function spaces throughout events.
Break down event rooms by clearing tables, folding and removing linens, stacking chairs, and properly storing equipment.
Reset rooms for upcoming events according to new BEO requirements.
Return equipment to inventory storage clean, organized, and in working condition.
Safely and correctly operate and maintain carts, lifts, staging platforms, and furniture.
Promptly report damaged equipment, lost items, and maintenance needs to management.
Use safety signage when needed and keep workspaces hazard-free.
Follow hotel safety, security, and sanitation guidelines.
Work with Banquet Captains, Event Managers, Banquet Servers, and Engineering teams to support smooth event execution.
Immediately communicate setup challenges, room discrepancies, or other issues.
Support the team with additional tasks during peak business periods.
Perform other duties as assigned to support banquet and hotel operations.
Maintain reliable and consistent attendance.