Banquet Houseperson

OTH Hotels Resorts•Southbury, CT

55d•Onsite

About The Position

The Banquet Houseperson is responsible for setting up, maintaining, and breaking down banquet and meeting spaces to support successful event execution. The role prepares event areas according to event specifications, maintains cleanliness and organization throughout functions, and assists banquet staff and guests as needed. It ensures equipment, room arrangements, and service areas are properly prepared and maintained. The position works in a fast-paced event environment requiring physical activity, attention to detail, and responsiveness to changing needs. Work takes place indoors and outdoors depending on event requirements, with exposure to noise, varying surfaces, and cleaning chemicals. Success requires organizational skills, teamwork, and proactive event support.

Requirements

High school diploma or equivalent required.
Strong organizational and multitasking skills.
Ability to work efficiently under pressure in a fast-paced environment.
Good judgment and problem-solving skills in guest service situations.
Strong attention to detail in room setup and cleanliness standards.
Ability to anticipate needs and proactively prepare event spaces.
Effective communication and teamwork skills.
Ability to maintain cleanliness and organization at all times.
Strong reliability and work ethic.
Constant standing; frequent walking, pushing/pulling, and manual dexterity.
Occasional sitting, bending, and balancing.
Frequent lifting and carrying of up to 70 pounds.
Ability to work continuously during event setup and service periods.
Ability to navigate indoor and outdoor event spaces, including uneven surfaces.

Nice To Haves

Prior experience in banquet setup, hospitality, or a related field preferred.

Responsibilities

Set up banquet rooms and meeting spaces according to event orders and specifications.
Arrange tables, chairs, linens, and equipment for events.
Break down rooms and restore spaces after events.
Place centerpieces, table settings, and décor elements appropriately.
Drape tables, set silverware, fold napkins, and prepare meeting spaces as required.
Ensure equipment is in proper working condition and report defects.
Maintain cleanliness and organization of banquet, meeting, and conference areas.
Follow established cleaning schedules for event spaces.
Provide courteous and professional assistance to guests during events.
Replenish beverages, including water service, and keep meeting rooms stocked.
Respond promptly to guest requests and assist with minor service needs.
Use good judgment when handling guest concerns and escalate them when necessary.
Anticipate equipment and supply needs based on event orders.
Ensure meeting rooms are stocked with clean glassware and necessary supplies.
Organize and maintain storerooms and back-of-house areas.
Clean and organize back halls and storage areas after events.
Comply with hotel safety, fire, and health regulations.
Maintain clean, hazard-free workspaces and properly handle cleaning chemicals and equipment.
Support adherence to company policies and operational standards.
Attend pre-shift meetings and stay informed about event requirements.
Communicate effectively with the banquet team and management.
Support other food and beverage roles as needed for successful event execution.