Hotel Banquet Houseperson 13.00 + Gratuity (Hotel Emma)
About The Position
The Banquet Houseperson is responsible for maintaining all Conference Operations locations and setting them to internal and external guests' specifications as described on the Banquet Event Order (BEO). This role involves cleaning function rooms prior to setup, setting equipment according to daily work sheet specifications, and providing required amenities. The Houseperson will refresh meeting rooms during breaks, break down rooms after functions, and complete special projects as directed by management. This position also supplies manual labor for the delivery and pickup of equipment, boxes, and materials, and accommodates special customer needs such as hanging banners. Additionally, the role involves setting up and operating breakdown stations for china, glass, and flatware during banquet food and beverage events, and caring for equipment. The Banquet Houseperson must be able to cross-utilize in other Banquet Operation departments as business dictates.
Requirements
- Ability to read, interpret, and follow written and verbal instructions related to equipment operation, safety standards, policies, procedures, and service expectations.
- Basic mathematical proficiency, including the ability to accurately add, subtract, multiply, and divide.
- Ability to effectively execute assigned responsibilities with accuracy, attention to detail, and sound judgment.
- Ability to remain composed, organized, and professional in a fast-paced, guest-focused environment.
- Strong verbal communication skills with the ability to communicate clearly, courteously, and professionally with guests and colleagues.
- Working knowledge of food and beverage operations and luxury hospitality service standards.
- Demonstrated commitment to delivering exceptional guest experiences through personalized, anticipatory, and service-oriented hospitality.
- Ability to work independently and collaboratively while maintaining the highest standards of professionalism and guest satisfaction.
- Able to extend arms, hands and able to seize grasp, turn and hold objects with the hand
- Able to walk, stand and drive to a significant degree
- Able to exert up to 100 pounds of force occasionally, and/or 25-50 pounds frequently, and or 1-25 pounds constantly to move objects
- Able to hear and communicate clearly
- Have a clear vision of 20 inches or less and be able to distinguish colors
- Able to work in an outdoor environment to include fluctuating temperatures, inclement weather, vapors and exhaust unique to the hospitality industry
- Must be able to walk, stand and drive/ride to a significant degree or significant number of hours.
- Able to work quickly in a high-pressure environment, keeping a calm and polite attitude
- Be flexible to schedule changes.
Responsibilities
- Maintain all Conference Operations locations and set same locations to internal / external guests’ specifications as described on Banquet Event Order (BEO).
- Cleans Function rooms prior to Set Up
- Sets equipment to daily work sheet specifications
- Provides required amenities, as dictated by Banquet department standards
- Refresh meeting rooms during meal and coffee breaks
- Break down meeting rooms as soon as possible after end of function
- Complete special projects as directed by department management
- Supply manual labor to meet/exceed guest needs involving delivery and pick up of equipment, boxes, materials etc.
- Accommodate special customer needs, hanging banners for meetings and food & beverage functions
- Set & Operate Breakdown Stations for China, Glass & Flatware During Banquet F&B events.
- Caring for the equipment
- Must be able to cross utilize in other Banquet Operation departments as business dictates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
