Part-Time Banquet Houseperson

StepStone Hospitality•Charlotte, NC

About The Position

The Banquet Houseperson supports the banquets team at the Le Meridien | Sheraton Charlotte Hotel and helps ensure event guests receive attentive, high-quality service. The role involves following details in banquet event orders, maintaining banquet areas, assisting with room setups, food service, and cleanup, and ensuring equipment and rooms are properly secured and stored. The houseperson also communicates maintenance needs, reports shortages or damages, and responds to reasonable guest complaints and requests.

Requirements

Ability to work independently and remain motivated.
Comprehensive knowledge of English to communicate effectively with guests, associates, and vendors.
Proven working experience in a relevant field.
Helpful customer-service approach.
Professionalism, speed, and attention to detail.

Responsibilities

Follow details in the banquet event order (BEO).
Provide guests with high-quality service in a warm and enthusiastic manner.
Keep banquet areas clean, organized, and safe.
Clear and secure banquet rooms at the close of functions and at the end of the workday, and store equipment in designated areas.
Be present in the room and greet guests upon arrival.
Submit maintenance requests to the engineering department for broken or damaged equipment.
Assist staff with room setups, food service, and cleanup when necessary.
Comply with health and safety regulations, company policies, and licensing laws.
Maintain equipment in good condition.
Report shortages, damages, or security issues.
Handle reasonable guest complaints and requests, and inform others when required.