Banquet House Attendant
About The Position
The Banquet House Attendant sets up, cleans, and maintains meeting and banquet rooms according to hotel service standards. The role also involves organizing and maintaining supplies and equipment, performing general cleaning and inventory-related duties, and completing other related tasks as assigned. The attendant supports guest and event service by servicing meeting rooms, responding to requests, and keeping service corridors, pre-function areas, and storage spaces clean, organized, and safe. The position requires following company, safety, and security policies and reporting maintenance or safety concerns.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills.
- Excellent customer relations skills.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy, and to collect accurate information to resolve conflicts.
- Self-driven and able to work independently.
- Knowledge of table and bar service.
- Knowledge of appropriate table settings and service ware.
- Ability to meet the stated physical demands, including lifting up to 45 pounds and pushing or pulling carts and equipment weighing up to 250 pounds.
- Regular attendance and ability to work varying schedules based on hotel business needs; attendance at scheduled training sessions and meetings is required.
- Maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards.
Nice To Haves
- Hotel or resort banquet experience.
Responsibilities
- Clean and set up meeting rooms and banquet functions according to specifications on resumes and BEOs or as directed by the Banquet Captain.
- Vacuum floors and clean walls, windows, and mirrors.
- Store meeting room supplies, including linens, pads, pens, pencils, and candy, properly.
- Service meeting rooms by emptying trash, removing used plates, cups, linens, and glasses, and replacing items as needed.
- Straighten chairs and replenish water as specified or requested.
- Clear tables and trays and return equipment to designated areas.
- Keep service corridors, pre-function spaces, and storage areas clean, organized, and unobstructed.
- Locate and deliver convention materials to designated locations upon customer request.
- Transport equipment properly to maintain service corridor safety.
- Attend to spills and breakage immediately and follow appropriate safety procedures.
- Handle supplies and equipment properly.
- Assist with guest inquiries.
- Follow company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable duties as requested by managers or supervisors.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
