Banquet House Attendant
About The Position
The Banquet House Attendant sets up, cleans, and maintains meeting and banquet rooms according to hotel service standards and event specifications. The role also includes organizing and maintaining supplies, performing general cleaning and inventory duties, and completing other related tasks assigned by a manager or supervisor. The position requires regular interaction with guests and colleagues, attention to safety and security procedures, and flexibility to work varying schedules based on hotel business needs. Staff must maintain a neat, clean, well-groomed appearance and attend scheduled training sessions and meetings.
Requirements
- High school diploma or equivalent education.
- Ability to speak, read, write, and understand the primary language used in the workplace.
- Good verbal and written communication skills and excellent customer relations skills.
- Detail-oriented, with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
- Self-driven and able to work independently.
- Knowledge of table and bar service, table settings, and service ware.
- Ability to perform essential job functions with or without reasonable accommodation.
- Ability to stand and maintain mobility for up to four hours and maneuver between simultaneous functions.
- Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
- Ability to work in extreme temperatures, including freezers and kitchens, for one hour or more.
- Ability to perform duties involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
- Finger dexterity to operate office equipment and other equipment such as a dolly.
- Ability to work varying schedules in response to hotel business needs.
Nice To Haves
- Hotel or resort banquet experience.
Responsibilities
- Clean and set up meeting rooms and banquet functions according to event specifications, resumes, BEOs, or directions from the Banquet Captain.
- Vacuum floors and clean walls, windows, and mirrors.
- Store meeting room supplies, including linens, pads, pens, pencils, and candy, appropriately.
- Service meeting rooms by emptying trash, removing dirty plates, cups, linens, and glasses, replacing items as necessary, straightening chairs, and replenishing water as specified or requested.
- Clear tables and trays and return equipment to designated areas.
- Keep service corridors, pre-function spaces, and storage areas clean, organized, and unobstructed.
- Locate and deliver convention materials to designated locations upon customer request.
- Transport equipment properly and maintain safe service corridors.
- Attend to spills and breakage immediately and follow appropriate safety procedures.
- Handle supplies and equipment properly.
- Assist with guest inquiries.
- Follow company, safety, and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, and injuries.
- Perform other reasonable duties as requested by managers or supervisors.
- Maintain regular attendance and attend scheduled training sessions and meetings.
- Maintain a neat, clean, and well-groomed appearance in accordance with hotel standards.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
