Banquet Captain

Vanderbilt University•Nashville, TN

8h•Onsite

About The Position

The Catering Banquet Captain is responsible for overseeing and assisting with the execution of all daily catered events, including, but not limited to, Chancellor receptions, private high-level receptions, seated dinners, buffet lunches and dinners, continental breakfasts, breakfast buffets, and coffee breaks. The Catering Banquet Captain will work closely with the Catering Service Manager to oversee the work of contracted wait staff, student staff, and Vanderbilt Enterprises hourly union and non-union employees. This position will be responsible for training, preparing daily pull sheets, daily task sheets, assisting with event setup and breakdown, and overseeing all catering operations at selected events.

Requirements

A high school diploma or GED is necessary.
Must be ServSafe certified within 3 months of hire and expected to pass renewal every five year.
Must have and maintain a valid driver's license and a satisfactory driving record.
At least 3 years of related experience is necessary.
Ability to drive a catering van and medium size box truck is necessary.
Proficiency in Microsoft Office programs and Food and Labor Management Systems is necessary.
Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.
Ability to make on-site decisions to resolve problems brought forth by customers, vendors, contracted wait staff, etc.
Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.
Demonstrated ability to deliver exceptional customer service is necessary.
Manage people, maintain confidentiality and be accountable for Vanderbilt assets is necessary.
Must be flexible, high energy and passionate in getting things done.
Must enjoy fast-paced working environment.
Be able to work on a team and also be a self-starter.
Ability to lift up to 50 lbs. and frequently lift, push, pull, or carry up to 30 lbs.
Ability to walk or stand for extended time periods, up to 6 hours.
Ability to bend, stretch, twist and lift.
Ability to frequently lift/transport hot food items in hotboxes (200#) onto and off box trucks and to event locations.

Nice To Haves

An Associate’s degree from an accredited higher education institution is preferred.
At least 2 years offsite catering, restaurants, or specialty events experience is strongly preferred.
Previous experience as a Banquet Manager or Banquet Captain is preferred.
Proactive, enthusiastic attitude, and possess excellent customer service skills.
Strong supervisory and interpersonal skills

Responsibilities

Coordinate and execute catering events in accordance with established goals, timelines, and service standards.
Collaborate with Catering Management to develop logistical plans, event timelines, staffing assignments, and operational requirements.
Prepare daily event pull sheets and task assignments to ensure seamless event execution.
Oversee event setup, service, breakdown, and cleanup activities, ensuring events are completed efficiently and professionally.
Maintain accurate event documentation and evaluate outcomes to identify opportunities for continuous improvement.
Lead, train, coach, and supervise contracted wait staff, student employees, and hourly union employees.
Assign work, communicate expectations, and monitor performance to ensure compliance with departmental standards and event requirements.
Foster a positive work environment through effective communication, conflict resolution, and employee engagement.
Support employee development through ongoing training and continuous improvement initiatives.
Demonstrate sound judgment in task delegation, prioritization, and escalation of operational or personnel concerns.
Coordinate food, equipment, and supply deliveries to event locations while ensuring quality, safety, and timeliness.
Operate department vehicles, including box trucks, vans, and golf carts, in a safe and responsible manner.
Manage catering inventory, including equipment, linens, uniforms, décor, alcohol, and vehicles, and recommend repairs or replacements as needed.
Assist with departmental deliveries and special event logistics to support Campus Dining operations.
Continuously assess operational needs and recommend strategies to improve efficiency, service quality, and program growth.
Maintain a safe work environment by enforcing safety standards, conducting safety audits, and ensuring compliance with departmental policies and procedures.
Monitor customer service, food quality, event presentation, and employee performance to maintain high operational standards.
Ensure food deliveries, handling, and service practices meet all applicable safety and sanitation requirements.
Promote accountability and consistency through regular review of operational processes, event outcomes, and service expectations.