Banquet Captain

Starwood Hotels•Austin, TX

1d•Onsite

About The Position

The Banquet Captain is responsible for the supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet team and also oversee the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments.

Requirements

Prior serving experience
Exceptional knowledge and understanding of various banquet and food service techniques and standards.
Three or more years’ experience as Banquet Captain in a high volume, upscale hotel
Organized and proficient at multitasking
Reliable team player willing to learn and adapt to new situations
Strong communication and customer service skills
Able to lift at least 50 lbs.
Proficient in verbal and written English communication
Able to stand for long periods of time
Food Handling certification (can be obtained during employment)
Employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel

Responsibilities

Supervise the banquet staff and coordinate all food and beverage services within the banquet department.
Train the banquet team and oversee the enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staff grooming and hygiene.
Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments.
Meet and greet guests in a friendly and warm manner.
Coordinate with the event host on all aspects of the banquet function.
Perform planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets / BEO etc.
Check banquet rooms, service, and kitchen areas for cleanliness, proper set up, and ensure sufficient supplies and equipment are available for the function.
Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
Respond quickly and accurately to guest requests.
Obtain any government required licenses or certification for example liquor licenses etc.
Display good customer relation skills and take initiative to greet guests in a friendly manner.
Plan the event course and orchestrate its completion in a timely, quiet and courteous manner.
Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
Adhere to all banquet standard process and also hotel standard policies and procedures.
Supervise and train staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
Supervise and train staff in the service of food and beverages according to standards.
Discuss any last minute changes with the banquet team.
Ensure all guest requirements are set and ready 30 minutes before event start time.
Coordinate function details with banquet, conference planning, and kitchen staff.
Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
Monitor banquet personnel in the performance of their duties.
Assist in conducting pre-shift and pre-function meetings.
Actively participate in set up of banquet rooms and service of food and beverage to guests.
Communicate frequently with fellow supervisors and banquet managers as to the progress of the days work.
Communicate frequently with function hosts in order to ensure that their needs are being met.
Ensure all guest checks are billed and signed by the host according to planned arrangements.
Ensure accurate daily sales reconciliation and postings are completed and provided to the Front office.
Display awareness and compliance with hotels security, safety, emergency and energy procedures.
Ensure high grooming standards are met by all banquet staff.
Monitor the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
Assist the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
Guide, direct, and motivate banquet staff.
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Take and pass all training provided and required by the banquet department to complete daily operational duties.
Perform other duties as assigned.
Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.