Banquet Captain - On Call
About The Position
South Seas Resort is seeking a professional, service-driven On-Call Banquet Captain to lead banquet and catered events while delivering exceptional guest experiences. The position serves as the operational leader during assigned events, overseeing execution from setup through breakdown while maintaining resort standards for hospitality, presentation, and service. The Banquet Captain provides hands-on leadership to banquet service team members, coordinates event execution with Culinary, Stewarding, Conference Services, and other resort departments, and serves as the primary point of contact during events. This flexible, event-based on-call position supports weddings, corporate meetings, social functions, holiday events, and resort special events.
Requirements
- High school diploma or equivalent required.
- Valid driver’s license; a motor vehicle background check will be completed.
- Strong knowledge of banquet service styles, food and beverage operations, and event execution.
- Ability to lead teams in a fast-paced, high-volume environment.
- Excellent communication, organization, and problem-solving skills.
- Professional appearance and guest-focused demeanor.
- Ability to remain calm and adaptable in changing event environments.
- Ability to stand and walk for extended periods throughout shifts.
- Frequently lift and carry up to 40 pounds.
- Ability to bend, stoop, push, pull, and move banquet equipment and supplies.
- Work indoors and outdoors in varying weather conditions.
- Availability to work evenings, weekends, holidays, and varied hours based on resort event schedules.
Nice To Haves
- College degree preferred.
- Minimum of 2 years of banquet leadership, banquet captain, restaurant leadership, or hospitality supervisory experience preferred.
- Resort, hotel, country club, convention center, or luxury hospitality experience preferred.
Responsibilities
- Lead banquet service staff during assigned events, ensuring efficient execution and exceptional guest service.
- Review Banquet Event Orders (BEOs) with the team before each event.
- Direct event setup, service execution, and breakdown according to resort standards.
- Conduct pre-shift meetings covering event details, service expectations, safety procedures, and assignments.
- Monitor event flow and proactively adjust staffing or service as needed.
- Ensure banquet spaces are properly prepared, clean, organized, and presentation-ready.
- Serve as the primary on-site leader for banquet guests, meeting planners, wedding clients, and event hosts.
- Resolve guest concerns professionally and promptly.
- Maintain a visible floor presence and ensure attentive, personalized service.
- Ensure food and beverage presentation meets South Seas Resort quality standards.
- Supervise and motivate banquet servers, bartenders, banquet housepersons, and support staff.
- Coach team members on service standards, professionalism, and guest engagement.
- Assist with training new banquet associates on service procedures and event standards.
- Promote teamwork, communication, and accountability throughout each event.
- Ensure compliance with food safety, sanitation, responsible alcohol service, and workplace safety standards.
- Verify room setups, table configurations, linens, décor placement, audiovisual readiness, and event timelines.
- Coordinate with Culinary to support timely food delivery and service execution.
- Monitor banquet supply inventory and communicate operational needs to leadership.
- Assist with post-event inspections and ensure spaces are reset and ready for future functions.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
