Banquet Captain - Lead Elegant Event Experience (Spartanburg Marriott)

Mainsail Lodging & Development•Spartanburg, SC

About The Position

The Banquet Captain supervises and coordinates banquet events to provide a seamless, exceptional guest experience. The role requires leadership, attention to detail, and the ability to manage banquet servers and support staff. The captain ensures events meet hotel standards and client expectations while maintaining high levels of service and hospitality.

Requirements

Strong leadership skills.
Attention to detail.
Ability to manage a team of banquet servers and support staff efficiently.

Responsibilities

Oversee banquet event setup, service, and breakdown, ensuring compliance with banquet event orders (BEOs).
Ensure tables, chairs, linens, table settings, buffets, and decorations are arranged according to event specifications.
Coordinate with culinary and beverage teams to ensure timely food and drink service.
Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
Conduct pre-shift meetings to review event details, assignments, and service standards.
Train and mentor staff to uphold high standards of hospitality and professionalism.
Address performance or guest service issues promptly and professionally.
Serve as the primary point of contact for event hosts and respond to their needs and requests.
Maintain a strong floor presence during events to oversee service and assist as needed.
Handle guest inquiries, special requests, and concerns professionally and efficiently.
Ensure guests receive prompt and courteous service throughout events.
Review BEOs to confirm event details and communicate updates to the team.
Maintain an inventory of banquet supplies and request replenishments as needed.
Assist with scheduling and assigning shifts for banquet staff.
Work with the Banquet Manager and Sales/Catering teams to ensure successful event execution.
Perform other related tasks reasonably assigned by management.