Banquet Captain | Marriott Milwaukee West

CSM Careers•Waukesha, WI

6h•Onsite

About The Position

This position is responsible for supervision of the banquet staff, and ensuring assigned banquet events meet or exceed client expectations. Ensures the banquet department operates effectively, including adherence to health regulations and local liquor laws. Works side by side with associates ensuring achievement of overall financial results, guest satisfaction and positive associate morale. Effectively oversees banquet house persons ensuring proper set up and take down per function specifications. Listens to clients, and responds to/handles changes to the function specification in a timely, professional, and courteous manner. Attends appropriate Banquet meetings and communicates effectively with all responsible staff to ensure guest needs are met. Effectively manages banquet servers and greets bartenders for specified banquet events, and ensures all food and beverage service standards are met. Meets with client or group contact, and then clearly communicates specific service requirements and client needs to assigned staff for each banquet event. Quickly and appropriately responds to any associate conflicts to ensure the execution of event is not impacted by any concerns. Ensures work area is cleaned and restocked for upcoming events. Responds quickly to changes in business needs, and manages labor effectively. Properly schedules, monitors use of labor, and send associates home as needed. Stays on top of availability for associates, and appropriately utilizes on call staff in addition to regular part time and full time staff. Manages and maintains company assets. Personally models exemplary guest service, and sets the standard for banquet servers. Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests’ needs are responded to in a timely manner. Works side by side with associates providing feedback to drive GSS and ESS results. Resolves guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable. Builds relationships with clients to maximize repeat business. Personally sets the example for working safely. Ensures service standards per CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/associate incidents. Attends safety meetings and shares safety information with banquet staff. Knows the hotel’s emergency plan and procedures. Responsible for interviewing, hiring, and developing associates. Evaluates staff performance and coaches to ensure standards are met. Motivates team by setting goals, providing ongoing feedback, and rewarding/recognizing associates. Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.

Requirements

One or more years of banquets captain experience required
Must be detail oriented
Must have ability to communicate well with all levels within and outside the organization
Must be able to problem-solve with associates and guests
Must be able to manage multiple priorities in a fast-paced environment
High School diploma or GED required
Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required
Ability to lift, push and pull up to 50 pounds consistently throughout shift, and 75 pounds on an occasional basis
Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and moving throughout the extended shift

Responsibilities

Supervision of the banquet staff
Ensuring assigned banquet events meet or exceed client expectations
Ensuring the banquet department operates effectively, including adherence to health regulations and local liquor laws
Working side by side with associates ensuring achievement of overall financial results, guest satisfaction and positive associate morale
Overseeing banquet house persons ensuring proper set up and take down per function specifications
Listening to clients, and responding to/handling changes to the function specification in a timely, professional, and courteous manner
Attending appropriate Banquet meetings and communicating effectively with all responsible staff to ensure guest needs are met
Managing banquet servers and greeting bartenders for specified banquet events, and ensuring all food and beverage service standards are met
Meeting with client or group contact, and then clearly communicating specific service requirements and client needs to assigned staff for each banquet event
Responding to associate conflicts to ensure the execution of event is not impacted
Ensuring work area is cleaned and restocked for upcoming events
Responding to changes in business needs, and managing labor effectively
Scheduling, monitoring use of labor, and sending associates home as needed
Utilizing on call staff in addition to regular part time and full time staff
Managing and maintaining company assets
Modeling exemplary guest service, and setting the standard for banquet servers
Ensuring food and beverage service standards are met and guests’ needs are responded to in a timely manner
Providing feedback to drive GSS and ESS results
Resolving guests’ complaints in courteous and friendly manner, focusing on service recovery when applicable
Building relationships with clients to maximize repeat business
Setting the example for working safely
Ensuring service standards per CSM, brand, local, state and federal regulations
Ensuring a clean and safe work environment, and following all CSM procedures for guest/associate incidents
Attending safety meetings and sharing safety information with banquet staff
Knowing the hotel’s emergency plan and procedures
Interviewing, hiring, and developing associates
Evaluating staff performance and coaching to ensure standards are met
Motivating team by setting goals, providing ongoing feedback, and rewarding/recognizing associates
Working in conjunction with manager to deliver discipline/corrective action and make termination decisions