Banquet Captain

Glass Light Hotel & Gallery•Norfolk, VA

6d•Onsite

About The Position

The Banquet Captain coordinates and oversees the Banquet staff. This person safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their experience so that they will tell others and become a loyal customer.

Requirements

Provide high-level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Must be of legal age if serving alcohol

Nice To Haves

Serving and or set up experience preferred
Familiarity and comfort with operating A/V equipment (both in house and outside vendor equipment is helpful)
High school diploma and/or equivalent work experience

Responsibilities

Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.