Banquet Captain

Settlers Hospitality•Hawley, PA

13d

About The Position

The banquet captain assists with the supervision of all aspects of a banquet or an event. They are responsible for training and evaluating the banquet employees. Aside from assisting with the orchestration activities among different departments, banquet captains make sure that customers have a satisfying dining experience. This is a multi-property position.

Requirements

Integrity and strong decision making
Attention to detail
Proactive problem-solving
Clean and neat appearance
Excellent communication skills
Strong leadership skills to motivate and manage your team
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
A can-do attitude
A cool head to deal with last minute requests and problems
One to two years of progressive and relevant experience
High school diploma or GED required

Responsibilities

Assists with the planning and carries out details for banquets
Trains banquet staff
Arranges dining reservations
Responds to complaints regarding food or service
Monitors the work of the employees of an event they are captaining
Execute duties well so each event runs smoothly
Managing your food and beverage team
Briefing staff and checking the room set-up before the event
Ensuring the room is turned around, ready for the next event
Ensures that required documentation is complete and is in compliance with regulations and standards
Ensures compliance with all applicable federal and state laws and all company policies
Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
Addresses customer concerns and issues
Performs other duties as assigned