Banquet Bartender (On-Call)

Delaware Park Casino & Racing•Wilmington, DE

About The Position

The Banquet Bartender creates an entertaining environment while delivering service excellence. The role prepares and garnishes drinks, monitors guest alcohol consumption in accordance with Delaware Park policy and Delaware law, and maintains a clean and sanitary work area that meets applicable health department codes. The bartender completes side work, maintains inventory and restocks supplies, and securely handles cash and cash equivalents while accurately processing transactions through point-of-sale systems and preparing settlement paperwork. The position requires courteous, helpful, and professional interactions with guests and team members, positive written and verbal communication, and promotion of company marketing and promotional events. The bartender answers guest questions, relays compliments and complaints to department management, and handles guest-related situations. Other duties may be assigned. This is an on-call position. Work may involve large assigned zones and long walking distances, high guest volumes, diverse clientele, noise and music, minimal or bright lighting, and variations in climate control. The role requires a flexible schedule, including evenings, weekends, and holidays.

Requirements

Must successfully complete and maintain the background check and licensing process required by the Delaware Lottery.
Must possess an ABC Servers card and/or TIPS equivalent.
Must act with discretion and maintain confidentiality when handling sensitive information.
Must be able to wear and appear comfortable in the uniform provided by Delaware Park.
Must be able to walk and stand for at least an eight-hour shift.
Must be able to lift up to 25 pounds and bend, reach, pull, push, kneel, squat, and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Must be able to work in a fast-paced environment and effectively communicate with guests, coworkers, and management.
Must be able to handle guest-related situations and relay guest compliments and complaints to department management.

Nice To Haves

Two years of previous bartending or beverage service experience preferred.
Knowledge of point-of-sale operating systems preferred.

Responsibilities

Create an entertaining environment and deliver service excellence.
Prepare and garnish drinks according to department requirements.
Monitor guest alcohol consumption in accordance with Delaware Park policy and Delaware law.
Complete side work and clean the outlet efficiently and accurately.
Maintain inventory and restock items according to predetermined levels.
Keep the work area clean and sanitary in accordance with local, state, and federal health department codes.
Securely maintain cash and cash equivalents and accurately report and process financial transactions through POS systems.
Prepare settlement paperwork consistently and in an organized manner.
Maintain a courteous and helpful attitude when dealing with the public and build rewarding relationships.
Promote company marketing and promotional events and answer guest questions.
Communicate in writing and verbally, promoting positive team-member and guest relations.
Maintain professionalism when working with team members and guests.
Handle guest-related situations and relay guest compliments and complaints to department management.
Perform other duties as assigned.