Banquet Attendant

CSM Careers•Minneapolis, MN

About The Position

The Banquet Attendant sets up, maintains, and takes down banquet areas according to event specifications and client requirements. The role transports and arranges tables, chairs, staging, audio-visual and electrical equipment, stocks supplies, and performs basic cleaning and maintenance of banquet rooms and equipment. The attendant follows CSM and brand quality standards to support guest satisfaction, works under the direction of banquet supervisors, and may work independently or alone. The position may also involve transporting food, assisting the dishwasher, and plating for banquet events. The attendant maintains a clean and safe work area, follows hotel and CSM procedures, and assists colleagues and other departments as needed to meet guest needs.

Requirements

Demonstrated exemplary customer service.
Attention to detail.
Ability to perform repetitive duties in a fast-paced environment.
Ability to lift, push, and pull up to 75 pounds consistently throughout the shift and up to 100 pounds occasionally.
Ability to perform physically demanding work involving walking, standing, carrying, lifting, reaching, bending, and moving throughout the shift.

Nice To Haves

High school diploma or GED.
Ability to read and communicate at least some English.
One or more years of previous experience in a houseperson or banquet houseperson role.

Responsibilities

Set up banquet rooms accurately according to client specifications and Banquet Event Orders.
Set up, maintain, and take down banquet rooms in accordance with function specifications and event schedules.
Transport and arrange tables, chairs, staging, audio-visual equipment, and electrical equipment.
Stock necessary supplies and use banquet collateral and equipment properly.
Clean and maintain banquet rooms and equipment, and complete other assigned cleaning duties.
Transport food, assist the dishwasher, and plate for banquet events when asked.
Follow direction from banquet supervisors and respond to guests and associates in a friendly, positive, and timely manner.
Work as a team player and assist other departments when necessary to meet guest needs.
Adhere to cost controls to reduce expenses and waste, and report defective property to management.
Maintain a clean and safe work area in accordance with CSM and applicable local, state, and federal regulations.
Follow CSM procedures for guest and associate incidents and remain knowledgeable about hotel emergency procedures.
Plan, organize, and prioritize duties to produce the required volume of work.
Follow attendance, grooming and appearance, general work, and department standards; attend required department and hotel meetings.
Complete assigned duties within or outside the normal scope of responsibilities.