Banquet Attendant

CSM Corporation•Minneapolis, MN

About The Position

This position is responsible for setting up, maintaining, and taking down banquet areas according to banquet specifications. The attendant transports and sets up tables, chairs, staging, audio-visual and electrical equipment, stocks necessary supplies, and performs basic banquet-area cleaning duties. The role follows CSM and brand quality standards to ensure guest satisfaction. The attendant may also transport food, assist the dishwasher, and plate food for banquet events. The position involves working independently and sometimes alone, while also collaborating with other departments to meet guest needs. The attendant follows applicable safety, incident, emergency, attendance, grooming, and departmental procedures and completes other assigned duties as needed.

Requirements

Demonstrated exemplary customer service.
Attention to detail.
Ability to perform job duties repetitively in a fast-paced environment.
Ability to lift, push, and pull up to 75 pounds consistently throughout a shift and up to 100 pounds occasionally.
Ability to walk, stand, carry, lift, reach, bend, and move throughout the shift.

Nice To Haves

High school diploma or GED.
Ability to read and communicate at least some English.
One or more years of previous experience in a houseperson or banquet houseperson role.

Responsibilities

Ensure each room setup is accurate and meets client specifications.
Set up, maintain, and take down banquet rooms according to function specifications and after events conclude.
Listen attentively and follow direction from banquet supervisors.
Read and interpret Banquet Event Orders to ensure proper room setup.
Clean and maintain banquet rooms and equipment, and perform other assigned cleaning duties.
Transport food, assist the dishwasher, and plate food for banquet events when asked.
Respond to internal and external customers in a friendly, positive, and timely manner.
Work as a team player to meet guest needs and contribute to other departments when necessary.
Use banquet collateral and equipment properly.
Follow cost controls to reduce expenses and waste.
Bring defective property to management’s attention.
Maintain a clean and safe work area in accordance with CSM and local, state, and federal regulations.
Follow CSM procedures for guest and associate incidents and know hotel emergency procedures.
Plan, organize, and prioritize work to produce the required volume of work.
Adhere to CSM attendance policy, grooming and appearance standards, general work rules, and department procedures.
Attend required department and hotel meetings.
Assist others within and outside the department to help meet guest needs.
Complete all assigned duties, including duties outside the normal scope of responsibilities.