Banking Specialist

Convergint•La Palma, CA

1d•$28 - $38

About The Position

Convergint is hiring a full-time Banking Specialist, also described in the posting as a Banking Service Technician. The role troubleshoots, repairs, installs, tests, programs, and performs preventive maintenance on banking security and service equipment, including drive-up systems, locking mechanisms, vaults, deal drawers, and related audio, video, electrical, and electronic equipment. The specialist responds to customer service, maintenance, emergency, and after-hours calls, and may install, configure, and support network equipment. The position requires skill in at least one area of specialization: locksmithing, drive-up equipment, or electronics. The specialist also estimates replacement costs, time, and materials; inspects completed work; helps address project challenges; and mentors less experienced staff. Work must follow applicable regulations, manufacturer specifications, and company health and safety policies. The role emphasizes customer service, communication, teamwork, and representing Convergint professionally.

Requirements

Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to remote systems.
Solid knowledge of mechanical and electrical systems.
Effective oral and written communication skills.
Customer focus and awareness of customer needs and wants.
Adaptability and ability to respond effectively to changes in situations or information.
Ability to pass a high-level security clearance.
High school diploma, GED, or equivalent experience.

Nice To Haves

Technical diploma and/or equivalent trade experience, such as electrician experience.
One year of previous banking specialist experience in a commercial, industrial, or facilities operation setting.
Experience in one or more of the following industries: electronics, fire alarm and life safety, and/or building automation.

Responsibilities

Install equipment and service existing customers by responding to service calls.
Install, program, test, repair, and service drive-up, locksmith, and electronic systems and equipment.
Install, repair, rebuild, and service remote drive-up systems and related audio and video equipment.
Handle banking locking mechanisms, including drawer locks, vaults, secure keyways, and other banking-specific locking devices.
Troubleshoot, repair, and replace components of remote, audio, and video equipment.
Install, configure, and support network systems and equipment for assigned projects when needed.
Perform preventive maintenance and clean, maintain, adjust, calibrate, and service work equipment.
Handle moderately complex installations, including alert systems, final connections, testing, and training.
Respond promptly to customer service calls, scheduled maintenance, emergency calls, and after-hours service calls.
Identify potential project challenges, communicate them to appropriate parties, and help develop and implement strategies to minimize cost and schedule deviations.
Inspect completed work for conformance with specifications, requirements, and manufacturer specifications.
Estimate cost, time, and materials for replacement equipment.
Use troubleshooting skills to isolate and resolve problems in malfunctioning equipment or software systems.
Mentor less experienced staff using technical knowledge, skills, and experience.
Follow state and local regulations, general best practices, and company health and safety policies and procedures.
Provide excellent customer service and help ensure Convergint is the customer's first choice for service.
Communicate and work with team members to improve operations; may advise management on customer satisfaction, product performance, installation techniques and standards, and product improvements.
Stay informed about company policies and maintain a professional image in appearance and behavior.
Perform other duties and responsibilities as requested or required.