Customer Banking Specialist

Yampa Valley Bank•Steamboat Springs, CO

About The Position

The Customer Banking Specialist (CBS) is a customer-facing role that conducts primary banking transactions for personal and business customers. The position includes greeting and assisting customers, answering telephone calls, processing teller transactions, and providing support with account maintenance, online banking, ATM, and Visa debit card services. The role requires attention to detail, confidentiality, compliance with bank policies and regulations, and the ability to handle multiple customer needs. Compensation is $23.00 or more per hour, depending on experience, plus quarterly production bonuses.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Basic math skills.
Ability to communicate effectively and professionally, verbally and in writing.
Ability to maintain customer confidentiality.
Proficiency in computer skills.
Ability to handle multiple customers and queries and resolve issues as they arise.
Ability to retain and apply substantial information.
Ability to learn and use multiple information processing systems.
Ability to follow company policies and federal regulations.

Nice To Haves

Prior cash handling experience.

Responsibilities

Greet and acknowledge customers in the lobby and drive-through, direct them to the appropriate department, and announce customers to officers.
Answer telephone calls after two rings, assist callers when possible, or transfer calls to the appropriate department; identify the Bank and oneself when answering.
Process checking and savings deposits and withdrawals, cash checks, provide receipts and correct cash, and complete other teller transactions.
Maintain an organized and accurate cash drawer, keep money faced and bundled, and maintain appropriate working cash levels in the teller drawer and recycler.
Assist customers with Cashier’s Check purchases and prepare change orders for business customers, maintaining accurate records and logs.
Process night-drop deposits and courier bags under dual control, and accept safe deposit box and loan payments for forwarding to the appropriate departments.
Buy and sell cash through the main vault and accurately complete and maintain required documentation.
Use appropriate equipment and procedures to count cash for customers.
Complete required Customer Banking Specialist compliance coursework on time twice per year.
Comply with State and Federal law and bank policies and procedures covering BSA, OFAC, and the USA PATRIOT Act; complete required reports and logs and detect and report suspicious activity to the BSA Officer.
Maintain customer confidentiality and provide timely, accurate service for teller-line transactions.
Process wire transfer requests, enter information into the BIDS system, and forward forms and supporting documentation to Accounting for review and approval.
Assist with account closures, research, statement and imaged-check copies, check orders, stop payments, and inter-bank transfers.
Answer basic questions about bank procedures and account types, and process changes to customers’ contact information.
Assist customers with basic internet banking questions and troubleshoot issues such as password or security-question resets, lockouts, and mobile deposits.
Assist with Zelle issues, including releasing holds, changing limits, and troubleshooting transactions, and assist customers with Bill Pay.
Help customers complete debit card dispute forms, order or print ATM and debit cards, troubleshoot debit card issues, and set card limits and travel exemptions.