Customer Banking Specialist

Yampa Valley Bank•Craig, CO

About The Position

The Customer Banking Specialist (CBS) provides primary banking services to personal and business customers and serves as a customer-facing representative of the bank. The role involves greeting and assisting customers in the lobby and drive-through, answering telephone calls, processing teller transactions, and providing support with account maintenance, online banking, and ATM and Visa debit card issues. The position requires accurate cash handling, attention to detail, customer confidentiality, compliance with bank procedures and applicable regulations, and the ability to manage multiple customer interactions.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Basic math skills.
Ability to communicate effectively and professionally, verbally and in writing.
Ability to maintain customer confidentiality.
Proficiency in computer skills.
Ability to handle multiple customers and queries, retain information, and learn and use multiple information-processing systems.
Ability to follow company policies and federal regulations.

Nice To Haves

Prior cash-handling experience.

Responsibilities

Greet and acknowledge customers in the lobby and drive-through, direct customers to the appropriate department, and announce customers to officers.
Answer telephone calls after two rings, assist callers when possible or transfer calls to the appropriate department, and identify the bank and oneself when answering.
Process checking and savings deposits and withdrawals, balance inquiries, check cashing, cashier’s check purchases, change orders, and other transactions not requiring supervisor approval.
Maintain an organized, accurate cash drawer; keep money faced and bundled; and maintain appropriate working cash levels in the teller drawer and recycler.
Obtain appropriate signatures, forms, and identification; provide correct cash or items and customer receipts; and maintain accurate logs and documentation.
Process night-drop deposits and courier bags under dual control, and accept safe-deposit-box and loan payments for forwarding to the appropriate departments.
Buy and sell cash through the main vault and use appropriate equipment and procedures to count change.
Complete required compliance coursework on time twice per year.
Comply with Bank Secrecy Act, OFAC, USA PATRIOT Act, state and federal laws, and internal bank policies; accurately complete required reports and logs and report suspicious activity to the BSA Officer.
Process wire transfer requests by gathering information, completing the initial wire transfer form, entering information in the BIDS system, and forwarding documentation to Accounting for review and approval.
Assist with account closures, research, statement and imaged-check copies, check orders, stop payments, inter-bank transfers, and updates to customer contact information.
Answer basic questions about bank procedures, account types, and internet banking products.
Troubleshoot online banking issues, including passwords, security questions, lockouts, mobile deposits, Zelle, and Bill Pay.
Assist with debit card dispute forms, order or print ATM and debit cards, troubleshoot debit card issues, and help customers set card limits and travel exemptions.
Maintain customer confidentiality and provide timely, accurate customer service.