Banking Specialist IV

Orrstown Bank•Hanover, PA

10d

About The Position

The Banking Specialist IV is a key branch supervisory position and one of the financial center’s primary new account and loan representatives. The role supports the branch’s sales objectives and client experience by demonstrating effective client conversations, identifying client needs, and aligning those needs with appropriate banking solutions. The specialist helps develop associates’ knowledge of Bank products and services, assesses their sales and service effectiveness, and coaches them toward individual and branch goals while balancing client experience with risk management. Working in partnership with the Branch Executive Officer and Branch Operational Specialist, the Banking Specialist IV supports branch business planning, staffing, associate development, operational reporting, and cash audit activities. The position also performs new account, lending, service, teller, notarial, and other branch duties; supports associate onboarding; and follows applicable Bank policies, laws, and regulatory requirements.

Requirements

High school diploma or equivalent.
At least three years of relevant banking or progressive financial industry experience, with an emphasis on consumer lending.
Four years of demonstrated success in outside sales may be considered in place of banking experience.
Strong reading, verbal and written communication, mathematical, visual, auditory, interpersonal, management, and sales skills.
Proficiency in lending, credit analysis, and branch operating systems.
Proven success in effective and productive sales calling to cultivate business development.
Sound working knowledge of Bank operating policies and procedures.
Ability to coach, mentor, and motivate others, earn trust, and foster a positive work environment.
Ability to manage high workloads, competing demands, interruptions, and distractions with poise.
Valid driver’s license.
NMLS Registry completion after hire.

Nice To Haves

Four-year degree.
Previous supervisory experience.

Responsibilities

Partner with the Branch Executive Officer to support development and oversight of branch market and business plans, including deposit and loan growth, credit card sales, and business partner referrals.
Use knowledge of personal and business banking products, services, and delivery channels to identify client account and lending needs.
Use the Bank’s client conversation model and reporting to identify sales and service-to-sales opportunities and acquire or expand client relationships.
Support clients’ use of online and mobile banking, debit card management, Zoom appointments, and in-branch tablets.
Partner with branch leadership to ensure appropriate staffing and a positive client experience.
Provide leadership in branch coaching and associate development, complete annual associate performance reviews, and take corrective action when warranted.
Coach branch associates in using technology to support client interactions and service.
Use Bank operating systems for new account and loan origination, service transactions, and client relationship management; serve as a primary new account representative alongside the Banking Specialist III.
Perform notarial acts as needed in accordance with state guidelines.
Perform teller transactions accurately, balance a teller cash drawer as needed, and provide transaction overrides in support of risk management.
Assist with branch opening and end-of-day processes.
Mentor and coach new associates through onboarding, on-the-job training, and job shadowing.
Partner with branch leadership to manage the annual cash audit process in accordance with the Bank’s Security Policy.
Work with the Branch Operational Specialist to manage and communicate teller differences in a timely manner.
Work with the Branch Operational Specialist on operational reporting, including overdrawn accounts, delinquent loans, and past-due safe deposit boxes.
Understand and follow the Bank’s BSA/AML Policy, complete required annual training, and immediately report suspicious activity to the BSA Officer.
Complete required annual regulatory, sales, and service training.
Coordinate work with applicable departments, report relevant information to the immediate supervisor, compile and provide requested data, and respond to inquiries within required time frames and established policy.
Attend scheduled coaching and counseling sessions with a supervisor or mentor.
Follow applicable laws and organizational policies, support risk management and workplace safety, and comply with regulatory requirements.
Maintain regular and predictable attendance and perform other duties as assigned or directed.