Banking Services Group Leader III

M&T Bank•Amherst, NY

1d•$26 - $43

About The Position

The Banking Services Group Leader III serves as a team leader within an assigned Center of Excellence (COE) unit, with guidance from a manager. The role guides workflow, manages exceptions, and assists with process improvement and related projects. It also supports daily production, team training and coaching, quality assurance, customer issue resolution, vendor support, and regulatory and risk controls within the assigned area.

Requirements

A combined minimum of 5 years of higher education and/or relevant work experience.
Work leadership experience.
Strong customer service skills.
Knowledge of relevant spreadsheet, word processing, and presentation software as required within the assigned team.

Nice To Haves

Proven verbal and written communication skills.
Knowledge of systems, documents, and procedures in the assigned area.

Responsibilities

Monitor workflow and serve as a liaison between the assigned COE unit and management.
Train and coach the assigned team on daily work functions, approve its daily work, and assist with onboarding new hires.
Assist with production work as needed.
Complete daily production reporting for the assigned team.
Maintain current team procedures and conduct quality assurance control reviews to ensure adherence.
Participate in special projects as assigned.
Manage and provide guidance on team exceptions.
Identify opportunities for process improvement and assist with implementing approved efforts for the assigned team.
Reconcile the general ledger as required by the assigned area.
Approve daily team productivity reports and ensure they accurately reflect team activity.
Research and resolve complex internal and external customer issues and escalations within the assigned area.
Provide vendors with support for daily activities and problem resolution.
Resolve regulatory complaints for the assigned team, working with Legal and Compliance as required.
Review and approve wire transfers as required by the assigned area.
Adhere to company risk and regulatory standards, policies, controls, and Risk Appetite; identify risk-related issues requiring escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.