Banking Services Group Leader I - Treasury Management Services

M&T Bank•Baltimore, MD

6d•$23 - $38

About The Position

Monitors established workflow and assists in the production of work within Treasury Management Services. The role provides day-to-day leadership for an assigned team, including training and coaching, review and approval of work, quality assurance, problem resolution, and production reporting. The position also supports production work as needed and helps ensure adherence to the company’s risk, regulatory, and internal control standards.

Requirements

Minimum of 3 years’ higher education and/or relevant work experience.
Work leadership experience.
Strong customer service skills.
Knowledge of relevant spreadsheet, word processing, and presentation software as required within the assigned team.

Nice To Haves

Proven verbal and written communication skills.
Knowledge of systems, documents, and procedures in the assigned area.

Responsibilities

Monitor workflow and serve as a liaison between the assigned Treasury Management Services unit and management.
Train and coach the assigned team on daily work functions and approve team work.
Complete quality assurance control reviews of team activities.
Identify and resolve problems within the assigned Treasury Management Services team.
Assist with production work as needed.
Complete daily production reporting for the assigned team and approve daily work.
Understand and adhere to company risk and regulatory standards, policies, and controls in accordance with the company’s Risk Appetite; identify risk-related issues requiring escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.