Banking Consultant (Ewa Beach)

First Hawaiian Bank•Waipahu, HI

5h•$20 - $24•Onsite

About The Position

First Hawaiian Bank is seeking a Banking Consultant to join its Ewa Beach Branch. The role delivers exceptional in-branch service by engaging customers, identifying their needs, demonstrating digital banking tools, handling everyday transactions, and advising customers on financial products and services. The Banking Consultant also identifies opportunities to refer customers to subject matter experts or relationship bankers. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with rotational Saturdays from 8:30 a.m. to 1:30 p.m. Hours may vary. Compensation is $19.50–$23.50 per hour, commensurate with experience, plus sales incentives.

Requirements

Associate’s degree in a business-related field or equivalent work experience; alternatively, a high school diploma or equivalent and two years of experience in a sales and service environment.
Retail or branch banking experience in operations and sales, or similar experience in the financial services industry.
Extensive knowledge of banking and financial products and services, and ability to understand finance and credit concepts.
Welcoming presence when interacting with customers.
Strong verbal, written, and interpersonal communication skills.
Digital proficiency, confidence, and familiarity with digital banking technology for routine day-to-day needs.
Detail-oriented with excellent follow-through.
Agile and resourceful in a fast-paced, changing environment.
Upbeat and positive, with a growth mindset and ability to learn quickly.
Strategic thinker able to work independently and as part of a larger team.

Responsibilities

Proactively engage with customers to identify their needs.
Demonstrate digital banking options and help customers use them for routine needs.
Fulfill customers’ day-to-day transactional needs.
Advise customers on available financial products and services suited to their financial needs.
Identify opportunities to refer customers to a subject matter expert or appropriate relationship banker.
Deliver an exceptional in-branch customer service experience.