Banking Center Manager | Burr Ridge

Busey Bank•Burr Ridge, IL

About The Position

The Banking Center Manager II (BCM) manages a banking center designated as larger in asset size, higher in transaction volume, and/or elevated in staffing levels. The BCM leads sales, service, and operations, holding the team accountable for needs-based selling of bank products and services to customers and non-customers to grow the banking center. The role supervises, mentors, and coaches the team to achieve sales, service, and operational goals through Service Excellence, and reports to the Market or Regional Manager. The manager leads customer service and relationship management, including handling complex inquiries and concerns and potentially serving as a primary contact for high-net-worth consumer and business customers. The role leads sales and business development, coaches associates, coordinates staffing needs, builds community and business relationships, and collaborates with other lines of business. It also oversees audits, compliance, risk management, daily operations, associate development, and required training. The position requires at least five years of banking or management experience in progressively responsible roles at a financial institution or related business field. A bachelor’s degree is preferred. Banking Center Managers who lend must maintain active registration with the Nationwide Mortgage Licensing System & Registry (NMLS). Knowledge of Microsoft Office is required. Base pay is $73,000–$83,000 yearly; the role may be eligible for performance-based bonus or incentives. Busey offers a competitive benefits package.

Requirements

At least 5 years of banking or management experience in progressively responsible roles at a financial institution or related business field.
Strong sales and customer service skills.
Strong oral and written communication skills.
Ability to make independent decisions regarding banking center operations, including situations without established precedents.
Ability to analyze and solve complex problems.
Ability to take reasonable care to prevent loss to the organization.
Ability to perform duties under frequent time pressures.
Familiarity with and support of mergers and acquisitions as they relate to retail banking.
Knowledge of Microsoft Office.
If lending, maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS); if registration is inactive at hire, attain active registration immediately upon employment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead by example in providing exceptional customer service and addressing complex inquiries, complaints, and concerns.
Serve as a primary contact for high-net-worth consumer and business customers when needed, offering tailored financial solutions.
Cultivate and maintain long-term customer relationships and ensure customers’ financial needs are met.
Lead sales efforts to achieve assigned quarterly and annual banking center goals and oversee overall sales and service performance.
Model and coach established Service Excellence standards and expectations.
Coordinate staffing plans and personnel needs with the Market Manager.
Supervise, evaluate, coach, and provide corrective counseling to banking center associates as needed.
Foster a needs-based sales environment through role modeling, sales meetings, individual coaching, and recognition.
Attract new business clients by networking with local businesses and building community partnerships.
Partner with other lines of business to expand customer relationships collaboratively.
Cultivate business customer relationships and address their business and consumer financial needs.
Complete other banking center-specific responsibilities as determined by Consumer Leadership.
Manage banking center audits, including the Risk & Compliance Quarterly Review.
Ensure compliance with bank policies, procedures, regulatory requirements, and privacy regulations; protect customer data.
Monitor and detect suspicious or potentially fraudulent activity and escalate issues as appropriate.
Oversee daily operations, including cash balancing, office supplies, and opening and closing the banking center.
Coach and develop associates to support sales goals, adherence to policies and procedures, and exceptional customer service.
Understand associates’ career objectives and provide mentoring and training to support development.
Ensure the team completes required training on time and use Associate Development Programs to build skills and knowledge.