Banking Center Manager II- Commercial Ave (Spanish Speaking Preferred)

Peoples Bank•Chicago, IL

About The Position

The Banking Center Manager II oversees banking center operations, ensuring sales targets and growth goals are met while maintaining compliance with banking regulations. The role leads and develops employees, promotes excellent customer service, and fosters a positive work environment. The manager drives sales performance and business development, implements strategic initiatives, evaluates and coaches staff, and may mentor colleagues or participate in internal committees and corporate initiatives. As a bank representative in the community, the manager builds relationships with customers, local businesses, and community organizations, and develops and executes a structured plan for community engagement and business growth. The role manages daily branch activities, safeguards bank assets, ensures adherence to policies and procedures, and oversees required banking center reports, including Reg CC, audits, CTRs, security incidents, and security equipment testing. It also oversees the origination, coordination, and closing of consumer loans. The manager must be registered with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 and maintain knowledge of applicable banking regulations, including the Bank Secrecy Act (BSA). Flexible hours, including evenings and weekends, may be required. Additional duties may be assigned to support the bank’s goals and operations.

Requirements

Bachelor’s degree or equivalent work-related experience.
Minimum three years of Banking Center Manager experience.
Strong leadership, sales, and coaching abilities.
Excellent communication and relationship-building skills.
Extensive knowledge of banking operations, compliance, and security.
Proven ability to meet business development and growth goals.
Solid understanding of financial products and services, including loans.
Strong community involvement and networking skills.
Ability to maintain a professional atmosphere and foster a positive team culture.
Must be registered with the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008.
Availability to work flexible hours, including weekends and evenings, as needed.

Nice To Haves

Spanish speaking.

Responsibilities

Lead sales efforts and drive growth targets in alignment with bank objectives.
Review employee performance, conduct evaluations, and recommend salary adjustments.
Coach and develop staff, address performance issues, and promote adherence to expected behaviors and operational standards.
Champion strategic initiatives and ensure effective use of operational systems.
Implement business development strategies to meet growth goals through customer engagement and market penetration.
Mentor colleagues as needed and participate in internal committees or corporate initiatives.
Build relationships with customers and local businesses to generate deposits and referrals.
Participate in community organizations, potentially taking leadership roles, to enhance the bank’s visibility and influence.
Develop and execute a structured community engagement and business growth plan.
Manage daily branch activities and ensure services are delivered accurately and efficiently.
Safeguard assets and ensure compliance with bank policies, procedures, security requirements, and applicable regulations.
Oversee banking center reporting, including Reg CC, audits, CTRs, security incidents, and security equipment testing.
Oversee the origination, coordination, and closing of consumer loans.
Maintain a professional, business-like branch environment that supports customer and employee satisfaction.
Perform additional duties as needed to support the bank’s goals and operations.