Banking Center Assistant Mgr

Old National Bank•Zion, IL

13d•$22 - $38

About The Position

The Assistant Banking Center Manager (ABCM) supports the Banking Center Manager in leading a high-performing team focused on exceptional client experiences and strong financial results. The role is responsible for day-to-day banking center operations, team execution, client service delivery, and operational discipline. The ABCM coaches team members, reinforces expectations, ensures consistent execution of sales, service, and operational standards, provides managerial coverage, drives performance, and develops team capability. In partnership with the Banking Center Manager and Market Service Leader, the ABCM helps ensure the banking center operates in alignment with policies, procedures, and regulatory requirements while maintaining a strong focus on client experience and efficient daily operations. The position is paid within a stated range of $22.00 to $38.25 per hour; final compensation depends on location, skills, experience, qualifications, and the career level at which the role is filled.

Requirements

At least 3 years of experience in banking, retail, or a client-facing environment, including exposure to sales and operations.
Demonstrated ability to coach, lead, or influence others to achieve performance goals.
Understanding of banking center operations, sales practices, and client service expectations.
Strong communication and organizational skills, with the ability to manage multiple priorities.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

Associate degree in business or a related field, or an equivalent combination of education and experience.
Bilingual proficiency in Spanish.

Responsibilities

Own day-to-day banking center operations, including workflow, staffing alignment, and consistent service delivery.
Provide coverage for the Banking Center Manager to ensure continuity of performance and operations.
Monitor daily performance and operational activity, address issues, and maintain consistency.
Support a client-centric culture focused on understanding client needs, providing advice, and delivering personalized financial solutions.
Reinforce consistent sales-process execution, including referrals, cross-selling, and digital adoption.
Engage directly with clients to resolve issues, support relationship growth, and ensure a positive experience.
Coach team members through regular observation and feedback to strengthen service delivery, operational accuracy, and consultative sales skills.
Support hiring, onboarding, and team-member development.
Oversee scheduling of market or shared staff to ensure appropriate coverage across banking centers.
Ensure daily operations consistently follow policies, procedures, and regulatory requirements.
Partner with the Market Service Leader to support operational discipline, controls, and audit readiness.
Monitor operational activity, identify issues, and reinforce accountability for accuracy and compliance.
Balance efficient operations with risk management to protect clients and the bank.