Banking Center Assistant Mgr

Old National Bank•Zion, IL

11d

About The Position

The Assistant Banking Center Manager supports the Banking Center Manager in leading a high-performing team focused on exceptional client experiences and strong financial results. The role oversees day-to-day banking center operations, team execution, client service delivery, and operational discipline. It provides managerial coverage, drives performance, and develops team capabilities through coaching and reinforcement of sales, service, and operational standards. In partnership with the Banking Center Manager and Market Service Leader, the Assistant Banking Center Manager helps ensure the banking center follows policies, procedures, and regulatory requirements while maintaining a strong client experience and efficient daily operations.

Requirements

Associate degree in business or a related field, or an equivalent combination of education and experience.
At least 3 years of experience in banking, retail, or a client-facing environment, including exposure to sales and operations.
Demonstrated ability to coach, lead, or influence others to achieve performance goals.
Understanding of banking center operations, sales practices, and client service expectations.
Strong communication and organizational skills, with the ability to manage multiple priorities.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

Associate degree in business or a related field.
Bilingual proficiency in Spanish.

Responsibilities

Own day-to-day banking center operations, including workflow, staffing alignment, and consistent service delivery.
Provide coverage for the Banking Center Manager and maintain continuity of performance and operations.
Monitor daily performance and operational activity, addressing issues and maintaining consistency.
Support a client-centric culture focused on understanding needs, providing advice, and delivering personalized financial solutions.
Reinforce consistent execution of the sales process, including referrals, cross-selling, and digital adoption.
Engage directly with clients to resolve issues, support relationship growth, and ensure a positive experience.
Coach team members through regular observation and feedback to strengthen service delivery, operational accuracy, and consultative sales skills.
Support hiring, onboarding, and development of team members.
Oversee scheduling of market or shared staff to ensure appropriate coverage across banking centers.
Ensure consistent execution of policies, procedures, and regulatory requirements in daily operations.
Partner with the Market Service Leader to support operational discipline, controls, and audit readiness.
Monitor operational activity, identify issues, and reinforce accountability for accuracy and compliance.
Balance efficient operations with strong risk management to protect clients and the bank.