Assistant Banking Center Mgr

Midland States Bank • Princeton, IL

4d • $24 - $28

About The Position

The Assistant Banking Center Manager is responsible for individual business development goals and assists with managing the Banking Center’s sales and operations. Working with the Banking Center Manager, this role helps implement policies and programs to achieve company objectives. The Assistant Banking Center Manager coaches Bankers and Tellers on identifying and meeting the needs of existing and prospective customers, responding to account and consumer loan inquiries, opening accounts, and handling customer complaints. The role proactively sells banking services to retail customers and develops current and prospective business clients.

The position also supports staff development and performance, customer service, portfolio growth, compliance, and the effective operation of the Banking Center. It requires occasional travel for training, team meetings, and support at locations within the market, and may require work in a Midland office.

Requirements

• 2–3 years of relevant work experience.
• Broad knowledge of bank systems, consumer loans, and deposit accounts.
• Cash handling and customer service background.
• Proven sales experience.
• National Mortgage Licensing System (NMLS) registration required under the S.A.F.E. Act of 2008.
• Ability to stand for extended periods.
• Ability to lift and transport coin and currency bags weighing 25–50 pounds as required.

Nice To Haves

• Multilingual speakers are encouraged to apply.
• Competencies include business insight, cultivating innovation, driving results, sound decision-making, brand advocacy, collaboration, effective communication, customer focus, authenticity, emotional intelligence, self-development, and flexibility and adaptability.

Responsibilities

• Pursue individual business development goals and assist with the Banking Center’s sales and operations.
• Work with the Banking Center Manager to implement policies and programs that support company objectives.
• Coach Bankers and Tellers on identifying and meeting customer needs, answering account and consumer loan inquiries, opening accounts, and handling complaints.
• Sell banking services to retail customers and develop current and prospective business clients.
• Identify cross-sell opportunities and support portfolio growth through sales leadership and product knowledge.
• Maintain a customer base and deepen existing customer relationships.
• Assist with training, coaching, and motivating staff to cross-sell products and services and strengthen customer relationships.
• Support quality customer service through personal contact with prospects and adherence to quality standards; encourage staff prospecting.
• Provide timely, candid, and constructive performance feedback through weekly check-ins, huddles, coaching, observation, and performance evaluations.
• Assist the Banking Center Manager with staff utilization, scheduling, and timesheet approval.
• Direct and coach Retail staff, and track sales and opportunities in customer information software to help meet personal and team goals.
• Recommend personal products, trusts, HSAs, IRAs, and business products and services.
• Make onsite customer visits to promote the Employee Perks at Work Program and Merchant Services.
• Process customer transactions accurately, balance, and safeguard against fraud.
• Profile customers and refer them to banking partners, using skills gained through internal sales training.
• Conduct daily outbound teleconsulting to promote and expand client relationships.
• Participate in bank-sponsored community activities, weekly huddles, and one-on-one coaching sessions.
• Train and mentor new hires on teller and/or banker systems.
• Complete assigned learning activities on time and achieve or exceed personal and team goals.
• Serve as relief and/or backup Assistant Banking Center Manager at other Midland States Bank locations.
• Model Midland States Bank core values and maintain compliance with applicable regulations, including the Bank Secrecy Act (BSA).
• Travel occasionally for training and team meetings and periodically to locations within the market as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare and well-being benefits.
• Paid family leave.
• Generous paid time off.
• Banking perks.
• Employee Stock Purchase Plan.
• 401(k) plan with company match.
• May include eligibility to participate in a Non-Qualified Deferred Compensation plan.
• Short-term incentives such as bonus and/or commission.
• May include long-term incentives such as stock awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed