Bank Teller

Forcht Bank•Louisville, KY

About The Position

The Bank Teller (Concierge Banker) is responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone. BE HAPPIER IN YOUR CAREER As an 8-time winner of Best Places to Work (in Kentucky), we understand the importance of creating a workplace culture that gives our bankers a purpose each and every day. That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. Notice we didn’t say bankers. At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. That’s exactly who we are. What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations? WHO WE ARE While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. That’s a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily. We believe in: Giving back to our communities. Embracing change and evolution Building relationships based on trust and transparency Celebrating and embracing our diversity THE PERKS Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank: Competitive salary/wage Comprehensive benefits package to include: Health, Vision, & Dental Insurance 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1) Company Paid Life Insurance Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period Nine Paid Holidays, plus Birthday Leave and Community Service Leave Charitable donation match Employee celebrations Professional recognition And more!

Requirements

Provide excellent customer service while exhibiting dedication to Forcht Bank’s mission, vision, and values.
Ability to promote and cross sell bank products and meet referral goals.
Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment.
Ability to deal effectively and tactfully with customers.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Strong attention to detail.
Ability to handle sensitive documents or other confidential information.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Ability to manage time and be efficient and effective in the completion of assignments.
Knowledge of arithmetic and their applications specific to the position.

Responsibilities

Develop and maintains customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
Perform day to day operations at a level that helps to achieve satisfactory scores on branch audits.
Refer opportunities to ancillary lines of business.
Assist customers with financial transactions.
Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Record transactions and issue computer-generated receipts.
Place holds on accounts.
Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered.
Recognize and pursue opportunities to cross-sell products and services based upon the customer’s needs.
Perform other duties as assigned.