Bank Teller

Shelby Savings Bank•Lindale, TX

5d•Onsite

About The Position

The teller is considered by many as the “face of the bank” due to the extensive amount of contact with customers and others in the public. Therefore, a teller’s key role is to provide superior and quality customer service while accurately handling a variety of monetary transactions. Regular contact with other bank department personnel is also required, thus making team work among all bank employees a necessity. Under general supervision and in accordance with established policies and procedures, a number of duties may be asked of the bank teller.

Requirements

High school diploma or equivalent
Background check must be passed
Perform basic math functions
Ability to read and interpret policies, procedures, memorandums, etc.
Ability to present oneself in an appropriately clean professional dress and manner
Provide courteous, knowledgeable and professional customer service both in person and on the phone
Assume responsibility, display initiative, and exercise good judgment
Display an ability to remain attentive and discreet
Ability to work cooperatively with others as part of a formal or informal team to accomplish Bank goals; to respect the needs, ideas, and contributions of others

Responsibilities

Provide the highest level of service to customers and associates.
Greet every customer with a warm welcome and a smile.
Accept checks, cash, and other forms of deposit or payment from customers
Post all transactions electronically at their terminal throughout their shift
Answer questions from customers about their accounts
Prepare specialized types of funds, such as cashier’s checks, prepaid access cards, etc.
Process change orders for business customers
Verify customer’s identity when necessary
Count the cash in their drawer at the end of their shift and make sure the amounts balance
Record and post night drop deposits and mail in deposit transactions
Promote bank products or services
Refer customers to appropriate bank personnel for products or services not offered at teller station
Keep terminal area/window secure and clean at all times
Report any discrepancies or suspicious activity
Involvement in community service and/or civic organizations.
Verifying monies received from Fed
Canceling bank mail through postage machine
Keeping coin counter and other machinery clean
Verify account maintenance changes
Help answer incoming telephone calls when not assisting customers
Other duties as assigned