Bank Teller, Part-time Afternoon, Monday - Friday

Credit Union of Southern California•Los Angeles, CA

1d•$17 - $25

About The Position

CU SoCal is hiring a part-time Teller to provide exceptional Member experiences through courtesy, product knowledge, accuracy, and timely service across credit union products and services. The role provides afternoon coverage at a branch operating Monday through Friday from 8:30 a.m. to 5:30 p.m.; the branch is closed on Saturdays. The schedule may vary based on business needs, and the position may assist with opening or closing procedures as necessary, with Saturday availability noted among the duties. The Teller processes Member transactions, manages and balances cash, responds to inquiries, resolves issues, and identifies opportunities to refer Members to relevant products and services. The role follows credit union policies, procedures, service standards, operational controls, and regulatory requirements to protect Member and credit union assets. CU SoCal describes its culture as focused on Members, personal development, open communication, and genuine care, guided by its C.A.R.E. 4 expectations.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience in the retail or service industry.
At least 6 months of Member or customer service experience.
Proficiency in applicable Microsoft Office programs, including Word, Excel, Outlook, and Teams.
Good verbal and written communication skills in person and over the phone, including very good active listening skills.
Good interpersonal skills and commitment to high-quality Member service and teamwork.
Ability to use knowledge of products, services, and branch operations.

Nice To Haves

Associate degree or equivalent experience.
Working knowledge of savings and checking products, accounts, and services.
Fluency in English and Spanish to serve Spanish-speaking Members conducting banking business.

Responsibilities

Process Member transactions accurately, including deposits, transfers, withdrawals, and other transactions, in accordance with credit union policies, procedures, and regulatory requirements.
Process transactions within assigned limits, maintain daily cash, sell cash to the vault as needed, follow cash balancing procedures, and research and resolve cash differences.
Identify opportunities to cross-sell credit union products and services and generate referrals based on Member needs.
Respond to Member inquiries, resolve issues, and educate Members about alternative service channels.
Follow accurate check-scanning and balancing procedures.
Adhere to the service standards outlined by the credit union.
Assist with branch opening and closing procedures as necessary.
Follow credit union policies, operational controls, and regulatory procedures to protect Member and credit union assets.
Maintain comprehensive knowledge of credit union products and services.
Work positively and effectively with co-workers and management in a team environment.
Understand and actively apply C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy.
Perform additional duties and responsibilities as assigned.