Bank Teller, Part-time Afternoon, Monday - Friday

Credit Union of Southern California•Los Angeles, CA

About The Position

CU SoCal is hiring a part-time Teller to provide exceptional Member experiences through courteous service, product knowledge, accuracy, and timeliness across credit union products and services. The role provides afternoon branch coverage Monday through Friday during branch hours of 8:30 a.m. to 5:30 p.m. The branch is closed on Saturdays, but Saturday availability may be required for branch opening or closing procedures. The schedule may vary based on business needs. The Teller processes Member transactions, maintains and balances cash, responds to inquiries, resolves issues, and identifies opportunities to refer Members to suitable products and services. The role also supports branch procedures, promotes alternative service channels, and follows credit union policies, operational controls, and regulatory requirements. The position requires teamwork and active application of CU SoCal’s C.A.R.E. 4 Guide expectations and Brand Communications Standards Accountability Philosophy.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience in the retail or service industry.
At least 6 months of Member or customer service experience.
Proficiency in applicable Microsoft Office programs, such as Word, Excel, Outlook, and Teams.
Good verbal and written communication skills, in person and over the phone, including very good active listening skills.
Good interpersonal skills and commitment to high-quality Member service and teamwork.
Ability to use knowledge of products, services, and branch operations.
Flexibility to work a varied schedule based on business needs.
Saturday availability for branch opening or closing procedures as necessary.

Nice To Haves

Associate degree or equivalent experience.
Working knowledge of savings and checking products, accounts, and services.
Fluency in English and Spanish to serve Spanish-speaking Members conducting banking business.

Responsibilities

Process Member transactions accurately, including deposits, transfers, withdrawals, and other transactions, in accordance with credit union policies, procedures, and regulatory requirements.
Process transactions within assigned limits, maintain daily cash, and sell cash to the vault as needed to remain within established limits.
Follow cash balancing procedures and research and resolve cash differences.
Identify opportunities to cross-sell credit union products and services and generate referrals based on Member needs.
Respond to Member inquiries and resolve issues.
Educate Members about alternative service channels.
Follow check scanning and balancing procedures.
Adhere to credit union service standards.
Assist with branch opening and closing procedures as necessary; Saturday availability may be required.
Follow credit union policies, operational controls, and regulatory procedures to protect Member and credit union assets.
Maintain comprehensive knowledge of credit union products and services.
Work positively and effectively with coworkers and management in a team environment.
Understand and actively apply the C.A.R.E. 4 Guide expectations and Brand Communications Standards Accountability Philosophy.
Perform additional duties and responsibilities as assigned.