Bank Teller (Part- Time)

Great Lakes Credit Union•Country Club Hills, IL

6h•$17 - $25

About The Position

The Member Specialist (Bank Teller) is responsible for meeting or exceeding members’ expectations by serving as a valued financial partner. The role involves understanding members’ financial needs and goals, advising them on appropriate products and services, and making referrals to help them achieve their goals. The position performs duties accurately and in compliance with applicable federal and state laws, regulations, and Great Lakes Credit Union policies and procedures. It also supports the Member Promise and Standards of Excellence, while maintaining positive working relationships with colleagues and other departments.

Requirements

High school diploma, GED, or equivalent.
Demonstrated excellent customer service and communication skills.
A passion for helping and supporting others.
Cash-handling experience in a financial institution or retail establishment.
High degree of accuracy and attention to detail.
Proficiency with computer applications and systems, including Microsoft Word, Excel, and Outlook.

Responsibilities

Provide high-quality member service and retention by accurately processing deposits, withdrawals, payments, transfers, money orders, and cashier’s checks.
Advise members, address inquiries and problems, and coordinate with Credit Union personnel to meet member needs across departments.
Support a sales- and service-driven culture.
Comply with regulations, internal controls, and expectations while maintaining secure control of cash and negotiable instruments.
Follow branch safety and security policies and procedures.
Open and prepare the department for daily operations.
Process night depository, express drop, and mail transactions as required.
Perform departmental audits and audits of teller work as required.
Verify member signatures, account ownership, and identification.
Close, balance, and secure the branch; balance the coin machine and prepare coin shipments.
Maintain vault combinations.
Meet and exceed personal performance goals and contribute to branch and Credit Union goals.
Meet and consult with members or prospects to identify needs and offer appropriate products and services.
Build member relationships by managing a book of business through outbound calls, member resolution calls, and sales lead calls.
Open and maintain membership accounts in accordance with policies and procedures.
Provide Call Center support as needed.
Assist other departments and branches as required.
Participate in Credit Union promotions and community events.
Maintain compliance with applicable federal, state, and local rules and regulations and follow GLCU policies, procedures, and internal controls.
Perform other duties as assigned.

Benefits

Competitive total compensation package.
Medical, dental, and vision insurance.
Wellness programs and health membership reimbursement.
Company-paid short-term and long-term disability insurance.
Employee banking benefits, including 24/7 digital banking and access to a network of more than 30,000 ATMs and 18 branches.
Company-paid life insurance.
Paid time off and paid holidays.
401(k) plan with employer matching contributions.
Training programs and mentorship opportunities.
Tuition reimbursement for continuing education.
Employee recognition programs.
Community service initiatives and volunteer opportunities.