Bank Operations Specialist
About The Position
The main purpose of this job is to provide staffing coverage for a variety of business units across the division. Work Schedule Monday - Friday 8:00 AM - 5:00 PM but will vary periodically due to assignment (i.e.: 7:30 AM - 4:30 PM, Day shift only). This role involves performing temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned. The specialist will respond to incoming calls, manage online account inquiries, and troubleshoot technical issues. They will navigate a multitude of internal systems to accomplish daily tasks, engage professionally with both internal and external customers, and examine processes and procedures for improvement suggestions. Other duties as assigned.
Requirements
- Basic knowledge of the banking industry
- Ability to routinely learn new support functions
- Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products
- Ability to utilize discretion for when to escalate issues appropriately
- Ability to identify workflow or process improvements to increase efficiency
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook
- Associate’s degree or equivalent combination of education and experience required
- 3+ years financial services or related experience required
- 1+ year customer service experience required
- 1+ year bank operations experience preferred
Responsibilities
- Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned
- Respond to incoming calls, manage online account inquiries and troubleshoot technical issues
- Navigate a multitude of internal systems to accomplish daily tasks
- Engage professionally with both internal and external customers
- Examine processes and procedures for improvement suggestions
- Perform other duties as assigned
Benefits
- employer sponsored health, dental, and vision insurance
- 401(k)
- life insurance
- paid vacation
- paid personal time
- career development
- education assistance
- voluntary supplemental benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
