Bank Operations Supervisor

Regions Bank • Hoover, AL

1d • Onsite

About The Position

At Regions, the Bank Operations Supervisor leads a team of nonexempt associates performing a variety of operational activities with Bank Operations, including but not limited to payment processing, adjustments, statements, special handling, and account maintenance.

Requirements

• Bachelor’s degree Or High School Diploma or GED and four (4) years of operations or related work experience
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Ability to supervise and manage a team
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Excellent problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong time management skills
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Nice To Haves

• Bachelor's degree or some college courses
• Banking experience
• Leadership experience

Responsibilities

• Supervises the team to ensure that all quality standards are met
• Assigns work to staff and determines workflow
• Resolves escalated or complex issues as necessary
• Identifies, designs, and implements process improvements to increase department efficiency
• Hires, coaches, and handles corrective action for associates
• Ensures the staff is properly trained and adheres to policies and procedures
• Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, effectively mitigating risk to levels within the company’s risk appetite
• Practices disciplined change management by evaluating risk and control impacts when designing or implementing changes to processes, systems, products, and/or services and ensures appropriate updates to procedures, training, and controls are made accordingly

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree