Bank Operations Supervisor I

Canandaigua National Bank & Trust Co • Canandaigua, NY

3d • Onsite

About The Position

A Bank Operations Supervisor I is a first-line people leader within the Bank Operations department, responsible for developing a capable, engaged workforce and ensuring accurate, timely, and well‑controlled execution of critical operational processes that safeguard the bank and its customers. The role supports the bank’s mission to fortify healthy financial lives by doing what is right for customers, colleagues, and the community. Bank Operations oversees the daily administration, control, and integrity of customer money movement and account servicing activities, including Wire, ACH, Check, and Debit/ATM processing; dispute oversight; Online Banking access administration; legal and regulatory processing; customer contact information maintenance; and corporate mail and document handling.

Requirements

• Associate’s degree or equivalent experience in Business, Accounting, Operations Management, or a related field required
• Three to five years of banking operations experience with prior supervisory responsibility.
• Strong people leadership and coaching capabilities.
• Working knowledge of Bank Operations controls, processes, and regulatory requirements.
• Excellent communication, prioritization, and problem‑solving skills.
• Proficiency with Microsoft Office and financial industry systems.

Nice To Haves

• Bachelor’s degree preferred.
• Professional certifications (AAP, APRP, NCP) highly desired.

Responsibilities

• Hire, onboard, coach, schedule, and evaluate staff to consistently meet service, quality, and volume expectations.
• Build and sustain cross-training plans and engage in coaching that develops depth and breadth of operational expertise and promotes employee engagement, accountability, and readiness for expanded responsibilities.
• Manage workflows, approve timecards and vacations, and ensure appropriate coverage for time-sensitive and high-risk operational activities.
• Ensure accurate, timely execution of operational processes in compliance with internal controls, policies, and regulatory requirements, reinforcing disciplined and consistent execution.
• Maintain current procedures and support audits and examinations through coordinated research, timely responses, and participation in corrective action implementation.
• Partner with the Director of Operations on succession planning, business continuity, and employee development to strengthen operational readiness and bench strength.
• Partner with peers and cross-functional teams to integrate activities, resolve issues, and drive consistent outcomes.
• Lead and support continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.
• Support system enhancements, testing, and change initiatives in collaboration with IT, Project Management, and Operations leadership.
• Oversight of customer contact information administration to ensure accuracy across systems.
• Leadership of corporate mail and package distribution operations for the headquarters campus.
• Management of legally authorized record research, subpoenas, restraints, and levies.
• Oversight of customer and account record controls and related document management.

Benefits

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Banking perks and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree