Bank Operations Specialist

Commerce Bank•Kansas City, MO

7d•Hybrid

About The Position

The main purpose of this job is to provide staffing coverage for a variety of business units across the division. Work Schedule Monday - Friday 8:00 AM - 5:00 PM but will vary periodically due to assignment (i.e.: 7:30 AM - 4:30 PM, Day shift only). This role involves performing temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned. The specialist will respond to incoming calls, manage online account inquiries, and troubleshoot technical issues. They will navigate a multitude of internal systems to accomplish daily tasks, engage professionally with both internal and external customers, and examine processes and procedures for improvement suggestions. The role also includes performing other duties as assigned. The level of the role is determined by knowledge, experience, skills, abilities, and education.

Requirements

Basic knowledge of the banking industry
Ability to routinely learn new support functions
Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products
Ability to utilize discretion for when to escalate issues appropriately
Ability to identify workflow or process improvements to increase efficiency
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook
Associate’s degree or equivalent combination of education and experience required
3+ years financial services or related experience required
1+ year customer service experience required
1+ year bank operations experience preferred

Responsibilities

Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned
Respond to incoming calls, manage online account inquiries and troubleshoot technical issues
Navigate a multitude of internal systems to accomplish daily tasks
Engage professionally with both internal and external customers
Examine processes and procedures for improvement suggestions
Perform other duties as assigned