Bank at Work Relationship Manager

BMO • Fresno, CA

2d • $100,000 - $220,000

About The Position

Partners with internal stakeholders to deliver sales activities and results for designated retail sales programs and products, acting as the market expert to grow market share. Builds relationships in the designated market, participates in joint sales calls and team meetings, and identifies and refers business opportunities to key partners.

Develops and executes market business plans and sales strategies, represents programs at calls and events, generates appointments, prioritizes client and prospect pipelines, and manages regional programs to maximize client opportunities. Advises stakeholders and senior leaders, recommends program and strategy changes, identifies business needs and potential returns, and serves as a subject matter expert on retail products, regulations, and policies.

Analyzes business and performance data, defines analytics and reporting requirements, oversees database and information management in accordance with data governance standards, and produces regular and ad-hoc reports and dashboards. Leads change management, communications, operational programs, and business process initiatives; manages expenses and makes recommendations regarding financial management. Works across BMO and with external stakeholders to improve sales materials, events, processes, and customer experience, while applying the bank’s Risk Management Framework and complying with applicable policies, laws, and regulations.

In the U.S., this role originates consumer loans as defined by applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

• Typically 7+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Meet all CFPB and SAFE Act requirements and comply with regulatory, legal, and other guidelines.
• In-depth or expert knowledge of retail products and retail branch networks.
• In-depth or expert presentation and time-management skills.
• Proven business development success.
• Customer-oriented approach focused on designing and delivering a strong customer experience.
• Proactive, collaborative approach to building trust and partnerships with colleagues and customers.
• Ability to manage multiple clients and/or events simultaneously.
• Seasoned professional with a combination of education, experience, and industry knowledge.
• In-depth or expert verbal and written communication skills.
• In-depth or expert analytical and problem-solving skills.
• In-depth or expert influence skills.
• In-depth or expert collaboration and team skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity.
• In-depth or expert data-driven decision-making skills.

Responsibilities

• Develop and execute market business plans and sales strategies to achieve retail sales program and product objectives.
• Represent retail sales programs and products at sales calls and events; generate appointments and business opportunities.
• Prioritize client and prospect pipelines and schedule events and seminars.
• Manage regional retail sales programs and products to maximize client opportunities across BMO.
• Develop solutions and recommendations based on business strategy and stakeholder needs; recommend program design changes based on client and market needs.
• Provide strategic input to business decisions and advise senior leaders on strategy and new initiatives.
• Serve as a subject matter expert on relevant products, regulations, policies, and stakeholder needs.
• Develop business cases by identifying needs, analyzing options, and assessing expected return on investment.
• Build partnerships with BMO colleagues, senior leaders, and internal and external stakeholders in the designated market.
• Analyze data and strategic problems to provide insights and recommendations; define analytics and reporting requirements.
• Coordinate database management and integration in adherence to data governance standards; develop frameworks and oversee database management.
• Monitor and track performance, address issues, and design and produce regular and ad-hoc reports and dashboards.
• Lead change management programs, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment.
• Lead development and execution of communication strategies to influence or change behavior and maintain consistent messaging across BMO.
• Lead operational programs and participate in the design, implementation, and management of business and group processes.
• Plan and control unit operating expenses in accordance with forecasts; recommend financial management process changes.
• Develop and manage information management systems and lead initiatives to improve processes, analysis, and reporting.
• Provide input to program development and marketing strategies to grow market share.
• Identify and share improvements to sales calls, events, seminars, materials, and tools.
• Deliver a desired customer experience in partnership with BMO colleagues.
• Support strategic initiatives with internal and external stakeholders, conduct independent analysis to resolve strategic issues, and adapt to shifting trends.
• Apply the Risk Management Framework, make sound risk-informed decisions, protect bank assets, and comply with applicable requirements.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in total compensation
• Other perks and rewards may be included in total compensation
• Training, coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed