Bakery Manager- Port Townsend

Albertsons•Port Townsend, WA

2d•Onsite

About The Position

The Bakery Manager exemplifies and ensures strong customer service while directing and controlling the Bakery Department’s operations to achieve sales and profit objectives. The role plans and oversees day-to-day department operations, ensures product quality and merchandising standards, manages inventory and expenses, and maintains required records. The manager also supervises, trains, motivates, and schedules department personnel; supports customer orders and service; and ensures compliance with company policies, food-safety standards, and applicable laws. The position operates in a temperature-controlled store environment, with frequent exposure to high oven temperatures, freezer conditions, flour dust, water, and cleaning agents. Occasional overnight travel may be required. Scheduled hours vary, and nights, weekends, and holidays may be required.

Requirements

Working knowledge of Bakery Department duties, including Cake Decorator, Baker, and Sales Associate duties, and ability to perform them as needed.
Strong communication, leadership, and interpersonal skills; demonstrated ability to manage people and maximize productivity.
Ability to maintain a professional demeanor with customers, vendors, and co-workers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to use computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Understanding of company practices and Bakery Department policies and procedures, and ability to judge and react to business activity.
Basic knowledge of employment laws and workplace practices.
Extensive working knowledge of profit and loss statements.
Knowledge of basic mathematics, weights, and measures.
Ability to frequently reach, lift, and maneuver objects of varying sizes and weights up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements and stand for long periods; frequently walk, bend, stoop, twist, and turn; and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate bakery equipment including ovens, mixers, microwave ovens, bread slicers, scales, and proof boxes; use knives, scrapers, decorating tools, trash compactors, and balers.
Mental alertness to complete work activities safely and accurately.
Ability to use cleaning supplies, including chemicals, and wear plastic or latex gloves.
Good attendance required.
May be required to work nights, weekends, and holidays; scheduled hours vary.
Occasional travel, including overnight travel, may be required.

Responsibilities

Champion customer-service programs and achieve or exceed customer-service goals.
Plan, organize, and direct day-to-day Bakery Department operations using independent judgment and discretion.
Inspect department areas daily and take corrective action to meet product-quality, code-date, sanitation, safety, and security requirements.
Perform and oversee bakery duties, including proofing, baking, decorating, slicing, and packaging products.
Implement promotional and seasonal displays; follow merchandising schematics, signage procedures, and advertised-item requirements.
Prevent shrink, control expenses, and maintain required daily logs, purchase reports, sales and labor reports, and other paperwork.
Order, check, receive, and control inventory; maintain appropriate product quantity, quality, freshness, and inventory levels.
Stock and rotate products; organize and maintain the department cooler and freezer; conduct periodic inventories and maintain accurate records.
Ensure bakery product quality and baking and decorating standards are met.
Comply with retail labeling laws, federal and state regulations, company policies, and health and food-safety standards.
Assist customers with special orders, make product suggestions, use suggestive selling techniques, make intercom announcements, and respond to calls and complaints.
Maintain cleanliness and sanitation of the sales floor, work area, equipment, freezer, cooler, and retail cases.
Attend required training and sales meetings and implement emergency procedures during equipment or software malfunctions.
Supervise, motivate, direct, train, and participate in hiring Bakery Department personnel; monitor performance and recommend personnel actions to the Store Director.
Identify and train associates with advancement potential and schedule personnel to provide adequate coverage and service.
Communicate sales goals, department performance, and sales opportunities to associates.
Resolve associate complaints when appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
Perform all duties honestly and with integrity, in compliance with company policies and procedures.
Comply with company grooming standards and dress code.