Bakery Manager- Port Townsend

Albertsons Companies•Port Townsend, WA

2d•$17 - $28•Onsite

About The Position

The Bakery Manager directs and controls Bakery Department operations to achieve sales and profit objectives while providing strong customer service. The role oversees daily department operations, product quality and freshness, merchandising, inventory, sanitation, safety, recordkeeping, and expense control. The manager also performs bakery duties as needed, including proofing, baking, decorating, slicing, packaging, and filling customer special orders. The position supervises, trains, motivates, schedules, and participates in hiring department personnel; monitors performance and recommends personnel actions to the Store Director. The manager communicates sales goals and performance, addresses customer and associate concerns, and ensures compliance with company policies, laws, and food-safety standards. Work takes place in a temperature-controlled store, with frequent exposure to hot baking conditions, freezer temperatures, flour dust, water, and cleaning agents. Occasional overnight travel may be required, and scheduled hours vary.

Requirements

Working knowledge of job duties including Cake Decorator, Baker, and Sales Associate, and ability to perform those duties as required.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity; and a professional demeanor with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices for ordering and labeling products and planning sales, inventory, and schedules.
Good understanding of company practices and Bakery Department policies and procedures, and ability to judge and react to business activity.
Ability to understand profit and loss statements and basic math, weights, and measures.
Basic knowledge of employment laws and workplace practices.
Ability to comply with company grooming standards and dress code.
Ability to frequently reach, lift, and maneuver objects weighing up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks; and perform repetitive arm movements.
Ability to stand for long periods and frequently walk, bend, stoop, twist, and turn, and occasionally climb ladders; manual dexterity and good eye-hand coordination are required.
Ability to use cleaning supplies, including chemicals, and equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are used.
Mental alertness to ensure safe and accurate completion of work activities.
Good attendance is required.
May be required to work nights, weekends, and holidays; scheduled hours vary, and occasional overnight travel may be required.

Responsibilities

Champion customer-service programs and work to meet or exceed division customer-service goals.
Plan, organize, and direct the Bakery Department's day-to-day operations, exercising independent judgment and discretion.
Inspect department sections daily and take corrective action to maintain product quality, code-date standards, sanitation, safety, and security.
Oversee and assist with proofing, baking, decorating, slicing, and packaging bakery products.
Implement promotional and seasonal displays, prevent shrink, and control expenses.
Complete and monitor daily logs, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork.
Order, check, receive, and control inventory; maintain appropriate product quantity, quality, freshness, and inventory levels; stock and rotate products; and organize the cooler and freezer.
Conduct inventories, process administrative paperwork, and maintain accurate department records.
Ensure bakery product quality and baking and decorating standards.
Merchandise products according to schematics and advertised-item requirements, follow signing procedures, monitor product flow, and comply with labeling laws, regulations, and company policies.
Follow company policy for quick-sale items and comply with federal, state, and local health and food-safety standards.
Assist customers with special orders, make product suggestions, use suggestive-selling techniques, and make intercom announcements.
Maintain cleanliness and sanitation in the sales floor, work area, freezer, cooler, equipment, and retail cases.
Attend required training and sales meetings.
Implement emergency procedures in response to equipment or computer-software malfunctions.
Supervise, motivate, direct, train, schedule, and participate in hiring Bakery Department personnel; monitor associate performance and recommend personnel actions to the Store Director.
Identify and train associates with potential for advancement, and schedule personnel to ensure adequate coverage and service.
Communicate sales goals, department performance, and sales opportunities to associates.
Comply with and ensure compliance with company policies and procedures; address associate complaints where appropriate and report actions to the Store Director.
Immediately report potential serious policy violations to the Store Director and assist with appropriate handling.
Answer incoming calls and receive and resolve customer complaints, escalating them to the Store Director as appropriate.
Perform all job duties honestly and with integrity, and maintain compliance with company policies and procedures.