Bakery Manager

Albertsons Companies•Phoenix, AZ

18d

About The Position

The Bakery Manager directs and controls daily Bakery Department operations to achieve sales and profit objectives while exemplifying strong customer service. The role oversees bakery production and merchandising, product quality and freshness, inventory, sanitation, safety, department records, and compliance with company policies and applicable regulations. The manager also supervises, trains, schedules, and supports department personnel; communicates performance and sales opportunities; and responds to customer needs and complaints. The position requires working knowledge of bakery production duties, including baking and cake decorating, and may involve performing those duties as needed. Work takes place in a temperature-controlled store, with frequent exposure to hot baking equipment and freezer temperatures, flour dust, water, and cleaning agents. The schedule may vary and may include nights, weekends, and holidays. Occasional overnight travel may be required.

Requirements

Working knowledge of the duties of a Cake Decorator, Baker, and Sales Associate, and ability to perform those duties as required.
Strong communication, leadership, and interpersonal skills; proven ability to manage people and maximize productivity; and a professional demeanor with customers, vendors, and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices to order and label products and plan sales, inventory, and scheduling.
Good understanding of company practices and Bakery Department policies and procedures, with ability to judge and react to business activity.
Ability to complete frequent reaching, lifting, and maneuvering of objects up to approximately 40 pounds, and to push and pull fully loaded hand trucks and pallet jacks.
Ability to perform repetitive arm movements while decorating, preparing, and packaging products; stand for long periods; walk, bend, stoop, twist, and turn frequently; and occasionally climb ladders.
Manual dexterity and good eye-hand coordination.
Ability to operate ovens, mixers, microwave ovens, bread slicers, scales, and proof boxes; use knives, scrapers, and decorating tools; and operate trash compactors and balers.
Mental alertness to complete work activities safely and accurately.
Knowledge of basic math, weights, and measures.
Basic knowledge of employment laws and workplace practices.
Extensive working knowledge of profit and loss statements.
Ability to comply with and ensure compliance with company grooming standards and dress code.
Ability to use cleaning supplies, including chemicals, and equipment; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are required.
Good attendance is required; scheduled hours will vary and nights, weekends, and holidays may be required.
Occasional travel, including overnight travel, may be required.

Responsibilities

Champion customer service programs and meet or exceed division customer service goals.
Plan, organize, and direct day-to-day Bakery Department operations, exercising independent judgment.
Inspect department areas and take corrective measures to ensure product quality, code-date, sanitation, safety, and security standards.
Oversee and assist with proofing, baking, decorating, slicing, and packaging fresh bakery products.
Implement promotional and seasonal displays, prevent shrink, and control expenses.
Complete and monitor daily logs, purchase reports, sales and labor reports, ad-item movement records, and other required paperwork.
Order, check, receive, and control inventory; maintain product quantity, quality, freshness, and required inventory levels; stock and rotate products; and organize the bakery cooler and freezer.
Conduct periodic inventories, process administrative paperwork, and maintain accurate department records.
Ensure bakery product quality and baking and decorating standards.
Merchandise products according to schematics and advertised-item requirements, follow signing procedures, and monitor product flow.
Comply with retail labeling laws, federal and state regulations, company policies, and health and food-safety standards.
Follow company policy when handling quick-sale items.
Assist customers with special orders, suggest products, use suggestive-selling techniques, make intercom announcements, and respond to customer complaints and calls.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment, and retail cases.
Attend required training and sales meetings.
Implement emergency procedures when equipment or computer software malfunctions.
Supervise, motivate, direct, train, and participate in hiring department personnel; monitor performance and recommend personnel actions to the Store Director.
Identify and train associates with potential for advancement, and schedule staff to provide adequate coverage and service.
Communicate sales goals, department performance, and sales opportunities to associates.
Resolve associate complaints when appropriate, report actions to the Store Director, and promptly report potential serious policy violations.
Ensure compliance with company policies and procedures and perform duties honestly and with integrity.