Bakery/Lead Clerk

Kroger•Saint Francis, WI

About The Position

The Bakery/Lead Clerk backs up the department manager and oversees the department successfully in the manager’s absence. The role requires mastering standard operating procedures (SOPs), including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or general education degree, and at least 1 year of retail experience, or an equivalent combination of education and experience.
Effective interpersonal and customer service skills.
Friendly, approachable, and outgoing demeanor; ability to work as a team player.
Sound judgment and decision-making skills.
Strong math skills, including calculating discounts, proportions, and percentages.
Basic algebra and geometry skills, including calculating circumferences and volume.
Ability to read and interpret documents such as training manuals.
Good oral and written communication skills.
Ability to speak effectively to groups of customers or employees.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Encourage teamwork through cooperative interactions with co-workers.
Welcome, serve, and assist customers to provide excellent customer service.
Ensure proper staffing to address service levels and efficient utilization of labor.
Operate equipment such as knives, box cutters, and pricing guns according to company guidelines.
Communicate effectively with customers and respond to questions and requests in a timely manner.
Ensure opening and closing procedures are followed according to SOPs.
Ensure storage and code-dating SOPs are followed for all products.
Ensure price changes and in-store transfers occur in a timely fashion in the department manager’s absence.
Ensure unsellable products are removed and disposed of.
Follow merchandising guidelines, including display models, signage, and product packaging.
Monitor product temperatures and placement in coolers and freezers to maintain freshness.
Oversee product portion control to ensure SOPs are met.
Ensure receiving procedures are followed appropriately in the department manager’s absence.
Proof, bake, glaze, top, and thaw products in accordance with SOPs.
Perform stocking duties, ensuring stock is correctly placed and products are refilled.
Follow all company and department policies and SOPs.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs according to company and applicable health code requirements; identify unsafe conditions and notify store management.
Maintain the ability to work all shifts and flexibility to relocate to another store location.