Bakery/Lead Clerk

Kroger•Chicago, IL

About The Position

The Bakery/Lead Clerk backs up the department manager and oversees the department successfully when the manager is absent. The role requires mastery of standard operating procedures (SOPs), including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. The employee is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes customer service, staffing, merchandising, product handling and preparation, and compliance with company procedures and food-safety regulations. The employee must be able to work all shifts and may be required to relocate to another store location. Physical demands include frequent walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping or bending, lifting and carrying 5 to 80 pounds, and pushing or pulling 200 to 2,000 pounds. The role also involves exposure to hot and cold temperatures; occasional duties include crawling, climbing ladders, and walking on uneven ground. The essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or general education degree.
At least 1 year of retail experience, or an equivalent combination of education and experience.
Effective interpersonal and customer-service skills.
Friendly, approachable, outgoing demeanor and ability to work as a team player.
Sound judgment and decision-making skills.
Strong math skills, including calculating discounts, proportions, and percentages.
Basic algebra and geometry skills, including calculating circumferences and volume.
Ability to read and interpret documents such as training manuals.
Good oral and written communication skills.
Ability to speak effectively to groups of customers or employees.
Ability to work all shifts and flexibility to relocate to another store location.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Encourage teamwork through cooperative interactions with co-workers.
Welcome, serve, and assist customers to provide excellent customer service.
Ensure proper staffing to address service levels and use labor efficiently.
Operate equipment such as knives, box cutters, and pricing guns according to company guidelines.
Communicate effectively with customers and respond to questions and requests in a timely manner.
Ensure opening and closing procedures are followed according to SOPs.
Ensure storage and code-dating SOPs are followed for all products.
Ensure timely completion of price changes and in-store transfers when the department manager is absent.
Ensure unsellable products are removed and disposed of.
Follow merchandising guidelines, including display models, signage, and product packaging.
Monitor product temperature and placement in coolers and freezers to maintain freshness.
Oversee product portion control to ensure SOPs are met.
Ensure receiving procedures are followed when the department manager is absent.
Proof, bake, glaze, top, and thaw products in accordance with SOPs.
Perform stocking duties, ensuring stock is placed correctly and products are replenished.
Follow company and department policies and SOPs.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs according to company and local, state, and federal health-code requirements.
Identify unsafe conditions and notify store management.