Bakery/Lead Clerk

Kroger•Mount Pleasant, WI

About The Position

The Bakery/Lead Clerk backs up the department manager and oversees the department successfully in the manager’s absence. The role requires mastering standard operating procedures (SOPs) for merchandising, order guides, scheduling, contribution to profit, people development, and customer service. The clerk demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

High school diploma or general education degree.
At least 1 year of retail experience, or an equivalent combination of education and experience.
Effective interpersonal and customer service skills.
Friendly, approachable, and outgoing demeanor; ability to work as a team player.
Sound judgment and decision-making skills.
Strong math skills, including calculating discounts, proportions, and percentages.
Basic algebra and geometry skills, including calculating circumferences and volume.
Ability to read and interpret documents such as training manuals.
Good oral and written communication skills.
Ability to speak effectively to groups of customers or employees.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Encourage teamwork through cooperative interactions with co-workers.
Welcome, serve, and assist customers to provide excellent customer service.
Ensure proper staffing to address service levels and efficiently use labor.
Operate equipment such as knives, box cutters, and pricing guns according to company guidelines.
Communicate effectively with customers and respond to questions and requests in a timely manner.
Ensure opening and closing procedures are followed according to SOPs.
Ensure storage and code-dating SOPs are followed for all products.
Ensure price changes and in-store transfers are completed in a timely manner in the department manager’s absence.
Ensure unsellable products are removed and disposed of.
Follow merchandising guidelines, including display models, signage, and product packaging.
Monitor product temperature and placement in coolers and freezers to maintain freshness.
Oversee product portion control to ensure SOPs are met.
Ensure receiving procedures are followed appropriately in the department manager’s absence.
Proof, bake, glaze, top, and thaw products according to SOPs.
Perform stocking duties, ensuring correct stock placement and replenishment.
Follow company and department policies and SOPs.
Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs in accordance with company and local, state, and federal health codes; identify unsafe conditions and notify store management.
Maintain the ability to work all shifts and flexibility to relocate to another store location.