BAKERY/LEAD CLERK

The Kroger Co. • Racine, WI

5d

About The Position

The Bakery Lead Clerk backs up the department manager and oversees the department successfully in the manager’s absence. The role requires mastering standard operating procedures for merchandising, order guides, scheduling, contribution to profit, people development, and customer service. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position supports bakery operations by serving customers, maintaining products and displays, following receiving, stocking, opening and closing procedures, and preparing bakery products according to SOPs. It also reinforces food safety, sanitation, and workplace safety requirements. The role requires flexibility to work all shifts and relocate to another store location, and the ability to perform essential job functions with or without reasonable accommodation.

Requirements

• High school diploma or general education degree, plus 1+ years of retail experience, or an equivalent combination of education and experience.
• Effective interpersonal and customer service skills.
• Friendly, approachable, outgoing demeanor and ability to work as a team player.
• Sound judgment and decision-making skills.
• Strong math skills, including calculating discounts, proportions, and percentages.
• Basic algebra and geometry skills, including calculating circumferences and volume.
• Ability to read and interpret documents such as training manuals.
• Good oral and written communication skills.
• Ability to speak effectively to groups of customers or employees.
• Ability to perform essential functions with or without reasonable accommodation.
• Ability to meet physical demands including frequent walking on wet surfaces; standing, turning, kneeling, reaching, squatting, stooping or bending; lifting and carrying 5 to 80 lbs.; pushing or pulling 200 to 2,000 lbs.; and exposure to hot and cold temperatures. Occasional demands include crawling, climbing ladders, and walking on uneven ground.

Responsibilities

• Encourage teamwork through cooperative interactions with co-workers.
• Welcome, serve, and assist customers to provide excellent customer service.
• Ensure proper staffing to address service levels and use labor efficiently.
• Operate equipment such as knives, box cutters, and pricing guns according to company guidelines.
• Communicate effectively with customers and respond to questions and requests in a timely manner.
• Ensure opening and closing procedures are followed according to SOPs.
• Ensure storage and code-dating SOPs are followed for all products.
• Ensure price changes and in-store transfers occur in a timely manner in the department manager’s absence.
• Remove and dispose of unsellable products from the department.
• Follow merchandising guidelines, including display models, signage, and product packaging.
• Monitor product temperature and placement in coolers and freezers to maintain freshness.
• Oversee product portion control to ensure SOPs are met.
• Ensure receiving procedures are followed appropriately in the department manager’s absence.
• Proof, bake, glaze, top, and thaw products in accordance with SOPs.
• Stock products, ensuring correct placement and replenishment.
• Follow all company and department policies and SOPs.
• Comply with and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs under applicable company and health code requirements; identify unsafe conditions and notify store management.
• Maintain the ability to work all shifts and flexibility to relocate to another store location.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED